Customer service sucks.
Customer service sucks.
By Jessica J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wowpetsmart is listed under Children's Entertainment.
Wowpetsmart (wowpetsmart.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
522 approved reviews, newest moderated first
Customer service sucks.
By Jessica J.
My dog destroyed his two new toys in about 10 minutes. I tried calling but always receive a busy signal. No response from my email. JUNK DO NOT PURCHASE!!!
By Brian
I wish I’d read these reviews first. The toys ripped in seconds and when I finally got a response from the company they told me I’d have to pay P&P on replacements. Absolutely disgraceful that companies like this are allowed to operate. The products are pure rubbish and Wowpetsmart deserves to go bankrupt. AVOID.
By Charlotte C.
This company should not even get 1 star! Appalling! Toy ripped in seconds. They charge a fortune for toys you can get for a couple of quid on Temu. Sent a complaint email suggesting a scam and have only ever received an auto response. I will be contacting trading standards. The reviews on website are false! They didn’t publish mine.
By Consumer
I bought 2 of these and gave 1 ( pig) to my golden retriever within 10 minutes he had chewed the ears off , after an hour no legs and arms almost chewed through. I have bought better and much cheaper in stores. Save your money
By Patricia C.
Customer service non existent- emails are automated reply and phone doesn’t answer. Toy is not appropriate for a dog.
By Claire N.
First off took longer than what they said. Said toys were for a super chewer. Don't think so. I ordered 6 toys and my dog didn't even get 24 hours for the giraffe to fall apart. I will not be buying toys from this company again.
By Kellie S.
These didn't last 5 minutes. I get no response to email and their nu.ber has a constant busy signal.
By Tom B.