Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

The sales process went fine however the install process was completely unacceptable. My installer showed up late for the install, he was unprepared and was unprofessional. Then the subsequent, still unresolved, customer service experience is terrible as well... I have a hallway, about 150 so ft, that I had completely prepped for the wood to be installed. The old floor had already been pulled up and ready to go. It took him two days to complete a job that should have been completed in one. Partly because he kept stopping his work to answer his cell phone, which rang numerous times. When he told me he wouldn't be able to finish the first day, I asked what time he would be back the next morning and how long did he think it would take to complete the job. He said he'd arrive between 8-9am and it would only take about 2-2 1/2 hrs. But didn't arrive until after 11am, no phone call or explanation. Then he had to leave( he was gone for an hour and a half) to go get tools to finish the job. It ended up tying up my entire weekend at the house while they completed a job that should have only taken 6 hrs. I even had to ask him to sweep up the sawdust and excess wood pieces from my garage where he cut the wood. To make matters worse, when I called to express my dissatisfaction with the job, I was told that the only way to lodge a complaint was to submit my experience on the company website and someone from the corporate office would be contacting me within 48 hours... I did that on Monday. It is Weds evening and I have yet to hear from anyone. I would not recommend this company to anyone and the ONLY reason I rated my experience a 2 instead of a 1 is because the sales associate was professional. Everything after that was completely unacceptable to me.

1.5 months between buying to installing. Huge mis communications. However good quality products and installation.

Worldwide provided us with the service that we were looking for!

The sales person was patient and very helpful. The installer ( Don ) was outstanding. The outcome was beautiful

My salesperson was VERY nice, but she should have informed me that the padding (or should I say lack of) was extremely lame. I would have upgraded as you would never know there was padding even placed under the rug. VERY disappointed.

Was told to visit Worldwide after my parents carpeted their whole house with them. We placed an order with them to carpet our two bedrooms. After placing the order we realized the two closets where not in the order so we called to add them at an additional cost. Delivery day came and the drivers realized that the added closets were not in the truck. We decided to go ahead with the installation of the two rooms and then set a date to come back and do the closets. Turns out the initial order had enough carpet to cover the the closets so the installers went ahead and did them. When I went to cancel the second order and delivery I was told I would not be able to get a refund of my money. It wasnt my fault they didnt check the measurements and it wasnt my fault the additional carpet wasnt on the truck for delivery but Im the one that is being punished. With a bunch of competition out there, I will NEVER recommend Worldwide to family, friends, or neighbors. Blows my mind how they would rather cheat someone out of a few hundred buck compared to the potential number of new customers I could have sent to them.

I ordered the carpeting from Worldwide on October 26th. I was told the order would be in a couple of days, and we'll set up the installation.. The order did not come in until Nov. 9th.. I called a few times and left messages, most calls were not returned. The carpeting was not installed until Nov. 23rd.. Overall, I was disappointed in the sales people not returning my calls, but the installation was very professional, the installers Diego and his assistant did a great job. and the carpeting looks beautiful..

The purchase was easy; the scheduling was prompt; they came when they said they would. Maurice and his installation team did excellent work. Highly recommended.