Wordstream was extremely knowledgable…
Wordstream was extremely knowledgable when it came to running ppc ads. I was highly impressed with their attention to detail and Derek Smith was amazing. Thank you for everything!
By Erin B.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
566 reviews
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WordStream is a online advertising software platform built for small to medium sized businesses and digital agencies with step-by-step guidance on how to get more leads, customers and revenue quickly from paid search and paid social advertising campaigns.
WordStream (wordstream.com) has 566 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
566 approved reviews, newest moderated first
Wordstream was extremely knowledgable when it came to running ppc ads. I was highly impressed with their attention to detail and Derek Smith was amazing. Thank you for everything!
By Erin B.
Very good software, it really helps to find opportunities to improve your ads, especially with tons of campaigns that might have duplicate keywords competing with each other.
By Carlos C.
Terrible company and performance, but great salesman working you from day 1 to get that contract signed. Just checkout the Adwords screenshot I included. You can see that right when I started using Wordstream and following their algorithms' suggestions, and those of the consultant, COSTS SOARED HIGHER, and yet CONVERSION RATE PLUMMETED. My 3 month contract ended and I canceled two weeks prior, which is 12 days earlier than I needed to, and yet they still charged me an extra month of fees and refused to refund me my money. Their service is terrible and they banged me for an extra month's fees despite my written cancellation beyond the minimum time frame required. I wouldn't buy a bag of peanuts from this company - total trash.
By Todd
Response from WordStream· Mar 26, 2020
Hi Todd, Thank you for providing this feedback. We were sorry to see your review, as our team has tried to help clarify the misunderstanding around your contract, and also worked very quickly to issue a same-day refund of your final charge. Our hope for all our clients is that they’d achieve their marketing goals and grow their businesses; but it’s important for all clients to attend their one-on-one consulting calls with their dedicated consultant. We would’ve liked to see you attend your calls, so that we could’ve provided the personalized service we give all our clients, and could’ve better helped you decrease costs and increase your conversion rate. If you have further questions or concerns, please reach out to us directly so we can work together to address them. Best regards, The WordStream Team
Our industry - installing rooftop solar electric systems for homes - is fast moving and can be complex. Wordstream helps us reach customers in online search in a way that grabs their attention and connects to their specific needs. We are a small business and having help making our constrained budget work for us is invaluable. They’re easy to work with and knowledgeable. Thanks!
By Hannah W.
WordStream is hands down the single most important martech we use. The insights and ease of use are responsible for doubling our monthly revenue! Without WordStream, we would still be trying to figure out in-depth analytical data using the standard ad platforms' less than logical layout. WordStream is our number one resource for everything digital marketing. Period.
By Corey N.
Wordstream team is an extension of my digital team, which has supported us in successfully executing and managing digital campaigns across the digital channels. With so many moving parts to manage in the digital ecosystem, the Wordstream team has shown extreme agility in changing the campaign directions as our priorities shift. As a Director of Digital Marketing, I couldn't have asked for a better supporting marketing partner.
By Bushra A.
Allows us and out partners to see all accounts at ease. Optimizations are easy and 20- minute work weeks are very beneficial!
By Amber
Wordstream has been a great tool for helping me for audit new accounts and for performing ongoing maintenance especially regarding ad copy and keyword optimization. I hope they continue to improve their product as I think they can continue improving upon their already solid product.
By Jonathan R.