terrible customer service
terrible customer service, requested serval times that I to cancel my subscription, but the company keeps trying to charge my credit card, very deceptive practices, customer beware.
By Bernie M.
Tuesday, November 3, 2026 · Customer reviews of US businesses
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566 reviews
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WordStream is a online advertising software platform built for small to medium sized businesses and digital agencies with step-by-step guidance on how to get more leads, customers and revenue quickly from paid search and paid social advertising campaigns.
WordStream (wordstream.com) has 566 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 37 reviews with 1 star · Clear filters
terrible customer service, requested serval times that I to cancel my subscription, but the company keeps trying to charge my credit card, very deceptive practices, customer beware.
By Bernie M.
Another lousy company that promises to hone thing and doesn’t follow through. I was lied to and now stuck in a commitment with them. They have horrible communication and not worth the money. Do not do business with them. You will be throwing your money away.
By Rob M.
Terrible company and performance, but great salesman working from day 1 to get that contract signed. He promised the world & underdelivered. He said we could opt into spending an extra $75 per campaign to cancel at anytime. After 4 unsuccessful campaigns we decided to cancel. Wordstream / LocaliQ did not deliver on what was promised. We had to file a dispute with our credit card company & put a blocker on this company for not receiving the service promised. Don't walk... RUN from this terrible "fast food" of a marketing company.
By Justin C.
Larry Kim and his new scam company Mobile Monkey are at it again. First with Wordstream and now a Chat bot service, Mobile Monkey. Same deceptive Marketing and advertising. Same SEO to hide the thousands of complaints that are piling up online. They have been charging my credit card for months. No help from the banks. The service is a joke. How can this man keep getting away with scamming millions from small business? Any investors that choose to work with such a horrible man, should be held accountable.
By ASMR L.
Recently purchased by another company, this software is moving in a different direction. No communications with reps.
By JP
Reading through the other 1 star reviews it’s all been said. This company is non-responsive and deceptive. Their Local IQ service is for PPC ads. Everything you would expect a qualified agency to do they neglect to do. It’s throw your ad up against the wall and if it’s not getting results they do nothing to improve the performance. That’s the entire point of hiring an agency! Anyone can run an ad that fails. Every aspect I experienced with them was like this. Very unprofessional.
By Matt C.
After being a customer of wordstream for almost 6 years and paying £220 per month for the entire time paying them £13,200 pounds in fees and being on the "Agency Fixed For Life Offer" there was a period of two years I could not use the software due to other commitments (building a house) but I left the payment going as not to lose my fixed for life deal I was on. I then had an email and calls from them to say they where putting Wordstream to rest and I had to transfer to LocaliQ which was not suitable for my needs and did not have the features I wanted which where in Wordstream. So basically I spent two years paying them over £5000 in fees that was just a complete waste of time as their "Agency Fixed For Life" package was a complete lie.
By Rob B.
Very little value in the product and when you want to cancel you will be leaping off a cliff into Hell.
By Jeff B.