Customer care
I had the opportunity to interact with customer service. The person I asked for information was very quick to reply, professional and polite. I would absolutely recommend.
By Olga
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
412 approved reviews, newest moderated first
I had the opportunity to interact with customer service. The person I asked for information was very quick to reply, professional and polite. I would absolutely recommend.
By Olga
Fantastic Wordpress tool to secure your site with great and helpful support.
By Sergio C.
Have used Wordfence for many years now. Since WordPress 3.xxx 12 or so years if i remember!! Moved to Wordfence plugin as soon as appeared on and in the Wordpress.Org repository!! The Wordfence free plugin once activated checks your Wordpress Website "out the box" and amazingly it is free. Any WordPress Website Setup, WordFence is always my first plugin to install and activate as works outstandingly well. The Pro / Prem Version is also a good option so upgrade today before the price hits another high
By Paul G.
Always a prompt support and answer to all problems! Mr. Marc was extremely helpful and understanding in giving assistance to regulate things The company is very reliable and effective! Helga
By Helga E.
I emailed support with an error that I had created and support fixed it promptly.
By Pam
After my website was hacked a number of years ago I started my subscription to Wordfence. I have had zero issues since then. Their paid subscriptions are well worth the price because their support is outstanding! I receive regular reports of IP addresses (and locations) attempting to gain access to my admin area and they are all automatically blocked.
By customer
Superb plugin and customer service!
By Aneta
Ever since sites I administered were hacked by some scammers, I have used Wordfence to defeat and repair damage by those with ill intent. I have never had any issues with them, and their service has been impeccable and timely. I cannot recommend them more highly.
By John W.