Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
412 approved reviews, newest moderated first
I'm very impressed by the fast reaction of the Wordfence Support Team, less than 15 mn after ticket has been opened on a sunday evening : accurate and clear instructions provided that fixed definitely the issue, despite the few infos I have posted. Once again thank you for your efficiency and fast answer. Félix Nguyen - timelessbeauty.fr
By Felix N.
Can't find anywhere how many websites I can use with the different subscriptions. If it's only 1 website per license then way too expensive.
By Cross
Response from Wordfence· Feb 10, 2025
Thanks for the feedback. Our Premium page has a section at the top for "How many licenses do I need to protect my sites?" which goes over that information: https://www.wordfence.com/products/wordfence-premium/ A Premium license covers one instance with the exceptions being multi-sites and development/staging sites. It is also outlined here in our FAQ in "How many licenses do I need to protect my sites": https://www.wordfence.com/products/pricing/ Thanks
Almost impossible to cancel. They charged our company for 4 years after we initially stopped using their service, and requested cancellation.
By Edificio C.
Response from Wordfence· Feb 13, 2025
Thanks for reaching out and for your feedback. You can cancel an auto-renewal any time from the Licenses page of our site using the 3-dot menu item on the license card (https://www.wordfence.com/licenses). We're also happy to help with that if you reach out to us in support. Thanks
A complete horror show. My fifteen year old web site is gone because of Wordfence. It locked me out of my own web site. It is so complicated to unlock they made long video telling you how to unlock it and it still doesn't work. Wordfence refuses to help because I have the free version. But they gave me some steps to follow. They suggested I ask my provider to help. My host tried to follow the steps and it does not work. Wordfence refuses to help any further. I've had Wordfence for a few years now, and this is not the only problem with it, stay far far away from this company. They have no compassion for you what so ever.
By Robert H.
Great customer service
By Asi B.
Superb customer service with ultra fast response
By Plugin U.
I launched my website in 2007 and it never occurred to me that I would need so much security for a site dedicated to baseball history. There's no reason for anyone to hack it because there's no personal data contained within--we post articles and have two databases full of statistics--but hackers still wreak havoc. Thanks to Wordfence I breathe easier and know I and my site are in good hands. I recently had someone hack into my site through a contributor's account and post several ridiculous articles that had nothing to do with baseball. A scan also showed my site had been infected with malware, but Janet at Wordfence found and deleted it. As long as I have Wordfence monitoring my website I know it's protected or will be cleaned quickly and efficiently if someone sneaks through.
By Michael L.
Amazing customer support team that assists resolve issues on time. Kudos
By Kodjo K.
Response from Wordfence· Jan 17, 2025
Thanks for taking the time to share your experience with our team. We appreciate you using Wordfence to protect your sites!
