Quick and easy just be honest.
Ebikes are relatively new to the insurance game. You had options other than Ebike class 1 2 3 that most didnt.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
101 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oyster is an insurance technology company that provides a new standard of comprehensive personal insurance coverage through a simplified experience. Oyster's end-to-end platform enables retailers to embed personal insurance at the point-of-sale to make insurance more accessible for consumers.
Oyster (withoyster.com) has 101 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
101 approved reviews, newest moderated first
Ebikes are relatively new to the insurance game. You had options other than Ebike class 1 2 3 that most didnt.
By customer
I applied for eBike insurance and the process was easy and pricing was great! They also have an identification process that worked without difficulty.
By Brittni
I did not get to speak with your customer service department; but, I was able to do an on-line chat. I am not a fan of typing my questions out, however, you left me no option... Thankfully my issue was resolver easily and my policy is now in place. One recommendation or should I say two: 1) You should let your prospects know that if they request a policy on a weekend, they will need to wait until Monday through Friday to have a policy in effect. 2) You should provide a phone number for your prospective clients to use when they decide to insure with you...
By Dennis K.
It was easy to navigate the website, and pick what Coverage I wanted
By Dwayne
Kenna was just great….very informative and quickly ready to answer my next question
By kathleen C.
Glad to have the insurance, but it was difficult to find out what my payment would be because the amount changed everytime I logged on. Hope the site finally got it right.
By Heidi P.
It’s a little weird that the name of the legal insurance isn’t oyster, i had no warning it was going to be different and was very sussed out
By customer
So far with the process of getting and obtaining a policy quote was fairly easy. Time will tell about the future service, and hopefully l wont need to use it but overall I'm satisfied with the service...
By Carlos P.