Oyster Customer Service Prompt and Friendly
The insurance carrier brokered through Oyster made and error when they wrote my policy and when I informed the Oyster customer service team of the error, they quickly took care of it on my behalf.
By CMK
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
101 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oyster is an insurance technology company that provides a new standard of comprehensive personal insurance coverage through a simplified experience. Oyster's end-to-end platform enables retailers to embed personal insurance at the point-of-sale to make insurance more accessible for consumers.
Oyster (withoyster.com) has 101 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7 reviews with 4 stars · Clear filters
The insurance carrier brokered through Oyster made and error when they wrote my policy and when I informed the Oyster customer service team of the error, they quickly took care of it on my behalf.
By CMK
It’s a little weird that the name of the legal insurance isn’t oyster, i had no warning it was going to be different and was very sussed out
By customer
So far with the process of getting and obtaining a policy quote was fairly easy. Time will tell about the future service, and hopefully l wont need to use it but overall I'm satisfied with the service...
By Carlos P.
My issue was taken care of easily. Could have been a bit faster, but that didn't cause any additional problems.
By Brian K.
Seems good but rate went higher
By Mark M.
Price and coverage
By James R.
Customer service is great. Sign up is a bit weird because after entering one’s CC number, one is redirected to a “Chat page” instead of a typical confirmation screen. All worked out. I guess the proof will be in the pudding if I ever, hopefully never, make a claim.
By Jeff