OysterReviews of withoyster.com

We purchased insurance with Oyster for our e-bike rental business. They were quick to issue a policy, but we never heard from them after they took our money. We tried for a whole year and never got a single response. We called every number posted on their website and on Reddit, and sent emails to every email address we could find. We finally gave up and found another provider. We are so lucky we didn't need to file a claim. As far as I can tell, they are a scam. Avoid this company at all costs.

In June 2025, I paid £10 for a replacement 60+ Oyster card and received it at my London address. That should have confirmed my details. On 7 July, I replied to TfL’s reminder email to say I’d already done this, but got no reply. After that, I couldn’t reset my online account password (no reset emails ever came), the callback option failed, and I spent over 30 minutes on hold without getting through. Despite my efforts, my card was stopped and I was told to reapply at a higher cost (£35). Multiple advisers replied, but none addressed the fact I’d already had a replacement in June or the system failures that stopped me completing their process. I’ve had to pay out of pocket for travel while this dragged on. I’m reapplying so I can travel again, but this feels unfair — TfL’s own systems made compliance impossible, yet the cost and disruption falls on me. I’d like TfL to review cases like this properly, so others don’t face the same.

Website is down. Live chat never has anyone available. My policy doesn't load (keep getting a "spinning wheel" on the website), so it is currently impossible for me to file a claim. It's an AI company, so there is no phone number to report these issues.

After being their customer for over 3 years, i came to a point where i have no choice but have to leave this review. Long story short, they will not accept any liability for mistakes caused by their staff. Mr Pete Best-avoid.

Chris Gosselin was the difference maker! We had spoken to 4 other Ins. agents and were unhappy with their service. Chris was knowledgeable friendly and articulate.

Very awkward that every paragraph of policy is cancelled and replaced. Is there any reason current policy provisions can't be stated without all the nonsense about what's cancelled?

Very easy to navigate and get a policy set up. Would definitely recommend!

Easy to do and fast.