Wisper InternetReviews of wisperisp.com

My internet goes out all the time and they have came and raised the dish hoping that would help but it still goes out often

Since Wisper has taken over from my former internet provider which they bought out I have seen a slow degradation of service. I pay for high speed internet but suffer buffering a lot. When it storms hard I lose all connectivity at a time when I need it the most. All in all I consider this just average service.

Service is slow from 5:00 to 9:00 pm in rural area. Just my daily experience.

Always good to answer questions & help with any issues

The original person I talked to in the office was snippy and short, implying that my internet not working was somehow my fault. The technician that showed up was awesome and reassured me that the problem was not us, that our tower had been hit a couple of weeks ago and their team needed to go back out and fix the problem there. The office staff needs to work on customer service!!

Reliable, consistent internet. Take service for granted.

I edited and changed some of this review after some of my issues have been resolved. After writing my first poor review they contacted me quickly. Thank You for doing that Wisper internet. We are in central Missouri and Wisper Internet bought our local provider Easynet. They have poor customer service and there techs don't get back to you. When you call the people from Wisper make you talk to the people in Smithton and they are very unhelpful, just like they use to be when they were Easynet. In the last year and a half I have called 3 times and emailed 1. The calls we all answered promptly and the girl on the phone had me do the modem reset procedures and when that didn't help she said the techs were busy and they would call me back. That never happened. when I emailed them the service rep said that they do not have the techs call back, but I was told they would on the phone 3 different times for some reason. I have the highest bandwidth they offer in my area which is 2.5MBPs download , I would love it if they would upgrade out tower to get higher speeds like most customers in our area, It goes down quite often ( 4 to 5 times a week ) but usually for only short periods of time ( usually under an hour ). Service is still slow sometimes times I can not stream anything without buffering a lot including YouTube videos, amazon, Facebook market place pictures are the worst to load, usually in the evenings between 530 and 830. I use internet for mostly email and my wife uses it for email, Amazon shopping and Pintrest and it is often to slow to load the pictures. Part of the time it cant even open the pictures in my email. I realize the bandwidth we have is not recommended for streaming but I figured it should be good enough for opening pictures.

Live rurally, and 10Mb was going down a lot, but got that problem fixed. Now waiting for the 400Mb system, and all we keep hearing is soon or next week makes me wonder how many problems going to have when it is implemented.