WineRacks.comReviews of wineracks.com

UPDATED REVIEW My husband purchased the wood rack item and it didn't hold our STANDARD size bottles, so I left a 1 star review. At the end of the review process a pic of the win rack popped up and clearly states that the rack is for Magnum sized bottles!! I've already fussed at my husband about it 🙄, but also think that a public apology is necessary. The rack is lovely and arrived as described. Great job. Thank you!

The customer service and quality of the racks is fantastic. The only downside of this process was the assembly. Not knowing exactly where to square pieces up meant different shapes were created. This is most obvious when putting the trim pieces on at the end. STRONGLY suggest a video to show the important steps of the process. Cheersc

Very nice. The unfinished wood needed several coats of varathane, very thirsty wood.

Everything was great once order was actually placed. Orderer was on vacation and initial order was never placed so 5-7 biz days turned into 10-11. Think it was just a miscue in office. Only reason was bugged is I had time constraints. Everyone from staff was very helpful trying to resolve the issue. In the end everything was great!! Would order again

Tracking the order was a little hard.

There wasn’t a notification when the racks were shipped that was sent to me. That is helpful to know when they are going to arrive on our doorstep. Everything else is good.

Over all I am happy with the service and recommend WineRacks.com. Racks are solid and look very nice in our store. Shipping was a bit slower than they predicted and updates on shipping could have been better. Assembly is pretty straight forward but the instructions need editing. Instructions said I needed a finish nailer or a hammer & brad nails, and they sent wood glue (also listed on the instructions) but there was no indication where to use these. I called in for clarification and once I got to someone in "Production" they told me I didn't need those things unless I wanted to use them.

Overall its a very nice commercial grade wine display, point of purchase. Product arrived well wrapped, assemble instructions were a bit lacking. This racks does require some woodworking skills. The cuts on the braces were very tight and had to be opened with a wood chisel, file and saw. It appears that the vertical braces are mot planed out evenly. There were not enough screws for the entire project. Found some bronze cabinet screws that worked better and dont show like the chrome ones they sent. I ordered the base, you really need a brad nailer or finish nailer for this to attach the floor. The racks do not have individual bottle holders so your stacking the bottles on top of each other. I would not have gotten it if they pictures on the web page were more detailed.