Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
121 reviews
WineRacks.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WineRacks.com - Your Premier Destination for Quality Wine Storage Solutions.Discover the art of fine wine storage with WineRacks.com, your ultimate source for elegant and functional wine racks, cellars, Liquor display, and accessories. As a leader in the wine storage industry, we specialize in providing both residential and commercial clients with a wide array of products, from custom-built cellars to space-efficient racks.Our passion for craftsmanship and attention to detail is evident in every product. Whether you're a seasoned collector or a casual enthusiast, WineRacks.com offers versatile storage solutions that perfectly blend functionality with aesthetic appeal. Our range includes handcrafted wooden racks, sleek metal options, and innovative designs that cater to all tastes and spaces.At WineRacks.com, we understand the importance of proper wine storage. That's why our products are designed to ensure optimal conditions for your wine, preserving its quality and taste. We're committed to providing top-notch customer service, offering expert advice, and ensuring a seamless shopping experience.Elevate your wine collection with WineRacks.com – where quality meets elegance in wine storage.
WineRacks.com (wineracks.com) has 121 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
121 approved reviews, newest moderated first
This has been an absolute horrible experience in ordering a $6000 wine rack system. They have been telling me the system should ship next week. I have heard this now for 4 weeks. Dont expect any customer service from them either.
By Matthew K.
Smooth experience, love the finish product!
By J.S.
Don't order unless you are in no big hurry to get your rack. Ordered the smallest, simplest, unfinished rack, waited a week to call about shipping and was told that it takes a few weeks. I asked for an approximate shipping date and was told Oct 10 (ordered on Sep 22). Person I talked to didn't seem at all interested in any form of trying to improve the situation. When I questioned the long wait he was pretty much dismissive. DO BETTER
By james B.
Response from WineRacks.com· Sep 30, 2025
Hello James, we do not have any previous orders under your name, can you please send more details about your order to [email protected]
UPDATED REVIEW My husband purchased the wood rack item and it didn't hold our STANDARD size bottles, so I left a 1 star review. At the end of the review process a pic of the win rack popped up and clearly states that the rack is for Magnum sized bottles!! I've already fussed at my husband about it 🙄, but also think that a public apology is necessary. The rack is lovely and arrived as described. Great job. Thank you!
By marc anthony S.
Response from WineRacks.com· Jul 8, 2024
Thank you for the update! Is your husband able to update his previous negative review as well?
The wine rack doesn't hold wine. Our standard size bottles have nothing to REST on! It's already installed and fits perfectly but we'll have to Jimmy rig it in order to use it. VERY DISAPPOINTING.
By T. P.
Response from WineRacks.com· Jul 8, 2024
Hello, we believe you may have ordered Magnum racks, which are for champagne bottles, instead of standard racks for standard bottles. Please reach out to [email protected] for further assistance.
Racks look great
By Richard G.
The wine rack does not do a good job with champagne bottles that do not have vertical sides. I have added bars to the front to solve that problem and that should be an option that is available.
By Henry D.
Response from WineRacks.com· Jun 25, 2024
Hi Henry, our Magnum racks fit standard 1.5L Magnum Champagne bottles. Our production manager will contact you to review any issues you are having with the wine racks.
Fast delivery, packed beautifully and exactly as described. This is QUALITY. Love it!
By Stephanie H.
