Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
121 reviews
WineRacks.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WineRacks.com - Your Premier Destination for Quality Wine Storage Solutions.Discover the art of fine wine storage with WineRacks.com, your ultimate source for elegant and functional wine racks, cellars, Liquor display, and accessories. As a leader in the wine storage industry, we specialize in providing both residential and commercial clients with a wide array of products, from custom-built cellars to space-efficient racks.Our passion for craftsmanship and attention to detail is evident in every product. Whether you're a seasoned collector or a casual enthusiast, WineRacks.com offers versatile storage solutions that perfectly blend functionality with aesthetic appeal. Our range includes handcrafted wooden racks, sleek metal options, and innovative designs that cater to all tastes and spaces.At WineRacks.com, we understand the importance of proper wine storage. That's why our products are designed to ensure optimal conditions for your wine, preserving its quality and taste. We're committed to providing top-notch customer service, offering expert advice, and ensuring a seamless shopping experience.Elevate your wine collection with WineRacks.com – where quality meets elegance in wine storage.
WineRacks.com (wineracks.com) has 121 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 11 reviews with 1 star · Clear filters
This has been an absolute horrible experience in ordering a $6000 wine rack system. They have been telling me the system should ship next week. I have heard this now for 4 weeks. Dont expect any customer service from them either.
By Matthew K.
Don't order unless you are in no big hurry to get your rack. Ordered the smallest, simplest, unfinished rack, waited a week to call about shipping and was told that it takes a few weeks. I asked for an approximate shipping date and was told Oct 10 (ordered on Sep 22). Person I talked to didn't seem at all interested in any form of trying to improve the situation. When I questioned the long wait he was pretty much dismissive. DO BETTER
By james B.
Response from WineRacks.com· Sep 30, 2025
Hello James, we do not have any previous orders under your name, can you please send more details about your order to [email protected]
The wine rack doesn't hold wine. Our standard size bottles have nothing to REST on! It's already installed and fits perfectly but we'll have to Jimmy rig it in order to use it. VERY DISAPPOINTING.
By T. P.
Response from WineRacks.com· Jul 8, 2024
Hello, we believe you may have ordered Magnum racks, which are for champagne bottles, instead of standard racks for standard bottles. Please reach out to [email protected] for further assistance.
The stain and quality was not very good. No refund allowed so we just put it in the trash and lost 1200 bucks. Would never buy here again
By Scott H.
Charged but product not delivered.
By Shelley
Response from WineRacks.com· Jul 12, 2023
Hi Shelley, We understand your frustration. Upon reviewing your order, it seems a discontinued item was not available and you were offered an upgraded replacement at no cost. Regrettably, we did not receive any response from you via email or phone, which hindered our ability to reach a resolution. When we did finally get to speak to you, a refund was offered.
Ordered 5 foot racks but received 4 foot racks!
By Terry J.
Response from WineRacks.com· Feb 6, 2023
Terry, I hope all is rack. The 5' tall VintageView racks are made of a 4' and a 1' as is stated on the website
I was excited to get the wine racks we ordered which were stained pine. I did not expect to have to almost completely re-stain the product and in several cases sand and re-stain. The product for the most part had never been sanded during manufacturing and your quality control procedures need a serious overhaul. I paid extra for staining and screw assembly, only to find that the screw holes were not stained and there were no cover caps for the screw holes. When i inquired about the missing caps i was told that i should have not ordered screw assembly but rather left it as nail assembly.
By CLOE G.
Very unhappy with their customer service, I still have not heard back on my second email about getting replacement parts. When I started assembling the racks and using the provided screws (by hand), the wood started to crack on the few three pieces I assembled. I immediately stopped and contacted customer service, it took several days for someone to get back to me, And when they did get back to me, they kind of put the blame on me for what happened. I followed exactly what their instructions. I had to pre-drilled the racks to make sure the rest of the wood won't cracked. I'm still waiting a response from my second email asking for the three pieces to be replace. Never again.
By Pascal D.
