Quick response
They gave a quick and detailed response.
By Cindy B.
Response from whiskerDocs· Sep 18, 2025
We’re so glad our quick, detailed response was helpful to you. Thanks for sharing your experience!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
638 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 595 reviews with 5 stars · Clear filters
They gave a quick and detailed response.
By Cindy B.
Response from whiskerDocs· Sep 18, 2025
We’re so glad our quick, detailed response was helpful to you. Thanks for sharing your experience!
Good suggestions for my situation. Approached from more than one angle
By Debbe B.
Response from whiskerDocs· Sep 18, 2025
We appreciate your kind words. It’s wonderful to hear our team’s approach gave you multiple ways to think through your situation. We are always here for additional support, and truly appreciate your trust.
The knowledge and great understanding of how worried I was. I am so grateful for this service and it helps keep me from having a nervous breakdown
By Jennifer
Response from whiskerDocs· Sep 18, 2025
Your note is so kind—thank you! We’re honored to be a source of calm and support when things feel overwhelming.
Talking with Stephanie gave me peace of mind and allowed me to get a couple of hours of sleep. This morning Lexie is doing much better. My only complaint is with automatic answering not giving me the option to stay on hold instead of being called back. I didn't realize my ph9ne was on "Do not disturb " mode so I missed first call back
By Carolyn G.
Response from whiskerDocs· Sep 18, 2025
We’re so glad our team could give you peace of mind and that Lexie is doing better. Thank you also for the helpful note about the phone system—we’ll be sure to pass that along to improve the experience.
Melissa was great and gave us all the advice needed plus recommended what was best for my pup to clear up a pesky ear infection
By Ashley
Response from whiskerDocs· Sep 18, 2025
We are so happy to hear this! We’re glad our team was able to help provide sound guidance for your pup and give you the confidence to move forward in your treatment plan to help clear that ear infection.
The vet tech was super thorough and eased all my worries after my puppy took a fall. She gave me all the symptoms to watch for. Another vet tech even followed up a little over a week later. I couldn’t have been more satisfied with their help!
By Aaliyah J.
Response from whiskerDocs· Sep 18, 2025
We’re so glad we could provide both immediate guidance and follow-up support. Thank you for your kind words—we love knowing you feel satisfied with the care you received!
Vet tech really knowledgeable. Understood the problem immediately. She gave helpful suggestions on why the problem may have occurred and good solutions on how to remedy it. I felt confident going forward with a game plan for our dog, Finn. Thank you for hiring such great people!
By Elaine
Response from whiskerDocs· Sep 18, 2025
Thank you so much for sharing your experience with Finn. It’s wonderful to hear the tech gave you confidence and a clear plan forward. We certainly feel the same way about our team of wonderful and caring veterinary technicians, so it's great to hear the feedback!
Helped me so much to know what had been happening to my dog, what to look out for and how to mitigate anything else.
By Maria-Emilia
Response from whiskerDocs· Sep 18, 2025
We’re so glad we could give you the clarity and next steps you needed. Thank you for trusting us with your dog’s care!