Boots not great quality trying to…
Boots not great quality trying to return them not much success absolutely fed up with cons
By Elizabeth L.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
74 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you ever have questions about sizing, delivery, returns, or anything else, our support team is here to help.You can reach us anytime at: [email protected] genuinely appreciate every piece of feedback — it helps us build a better brand for you and all our customers.Thank you for being part of the Weston & Finch community. ❤️
Weston & Finch (westonfinch.com) has 74 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
74 approved reviews, newest moderated first
Boots not great quality trying to return them not much success absolutely fed up with cons
By Elizabeth L.
I bought 2 shoes for myself and 1 for my wife's in two separate orders. After I made the order, I read all the bad reviews and started to worry. I did ask the company to put together my order to save on shipping charges but they said they can't. Was surprised about this as i just put the order and I received an email saying u can add items to your shipment. Anyway not a big issue. Website says 99+ free shipping but I had to pay not sure why but again no big issue as it was $13. While waiting the company kept sending emails about progress including one that mentions how they ship and why they ship that way. They also talked about the smell. When I received my shoes they looked like the website in colour and design, they were unique as expected and that is why I bought them. The fit was great and no smell. They did not have any labels and I thought while they were good they seemed over priced. The company responded quickly and offered store credit and discount code. Great communication and did explain that they don't rebate. I was good with that as I had another shoe that I liked so I bought that too. My wife shoes arrived a few day later and they were perfect. Wife loved them. I rate this transaction highly, I did not experience any of the drastic comments other made. I am overall happy with my dealings and would buy again from them as they have unique designs not found on other websites.
By Sam
Pretty shoe but FAKE LEATHER!!SCAM ADVERTISING!!!
By Annette S.
Response from Weston & Finch· Oct 8, 2026
Hi Annette, We’re very sorry to hear about your experience and apologize for the disappointment. If you would like to return your order, please contact us at [email protected], and our team will be happy to assist you with the return process. Warm regards, Sarah – Customer Support Manager Weston & Finch
Want to return 2 pair sandals size 40 they sent me 43 and 41 both too big and now they’re gonna charge me 10% to send them back. What a scam pretty slick.
By Catherine P.
Response from Weston & Finch· Oct 8, 2026
Hi Catherine, We’re sorry to hear about your experience and understand your frustration regarding the sizing and return process. We’d be happy to help find a suitable resolution. The sandals on your order are listed as men’s styles, which may affect the fit. If you would prefer to exchange them for another style or size, please contact us at [email protected], and our team will be happy to assist you with the next steps. We apologize for the inconvenience and appreciate the opportunity to make this right. Warm regards, Sarah – Customer Support Manager Weston & Finch
I recently ordered shoes from this site. they arrived the wrong size with each one marked a different size inside of the shoe. when I first discovered they were being shipped from china, I contacted the company and they assured me they were located in the us. but it came time to return the shoes, they told me I would have to send them overseas at a huge expense. not only are they sending low quality merchandise but they are lying to the customers who inquire before the order is fulfilled. I have also noticed they have several other names and websites very easy to sell the same merchandise using the same tactics. stay away.
By Mark C.
Response from Weston & Finch· Oct 8, 2026
Hi Mark, We’re very sorry to hear about your experience and apologize for the frustration caused by the sizing and return process. We take your feedback seriously and would appreciate the opportunity to make this right. Please contact us at [email protected] so we can review your order and assist you further. Warm regards, Sarah – Customer Support Manager Weston & Finch
I ordered a pair of boots that looked stylish and they advertised it is made of premium leather—well not. It is made of cheap synthetic materials with an odor. It is disappointing.
By Pan Z.
Response from Weston & Finch· Oct 8, 2026
Hi Pan, We sincerely apologize for your disappointing experience with the boots. We understand your concerns and regret that the product did not meet your expectations. Thank you for taking the time to share your feedback. We value your comments and will take them into consideration as we continue working to improve our products and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch
If I could leave 0 stars, I would. I bought a pair of sneakers which did not fit so I had to return. Not only did I have to pay to ship my return back to them but they deduct a 10% restocking fee from my refund?! I wouldn’t mind the restocking fee as much if I didn’t have to pay to ship my return myself but them doing both just is very unfair. But I guess that is what I get for not reading their return policy before purchasing. In this day of 2026, most companies are super helpful with returns and typically give free shipping for returns. But lesson learned, never again will I buy from this scam of a company. And I’ll be sure to let everyone I know be aware of this scam as well.
By Korinne P.
Response from Weston & Finch· Oct 8, 2026
Hi Korinne, We’re very sorry to hear about your experience and apologize for the frustration caused by the return shipping and restocking fee. We understand your concerns and appreciate you sharing your feedback. We take your comments seriously and will continue working to improve our return experience for our customers. Warm regards, Sarah – Customer Support Manager Weston & Finch
Stay away! The Westbury loafers in mahogany look nothing like leather—they have a cheap, shiny plastic appearance. The return process was even worse: I had to get approval and pay return shipping, only for the company to reject the package and tell me to keep the shoes while still issuing a refund. So I paid to ship back a product they didn’t even want. They also charged a 10% restocking fee on an item they refused to accept. It feels like they make returns intentionally costly because they know the products aren’t up to par.
By VC
Response from Weston & Finch· Sep 17, 2026
Hi VC, We’re sorry to hear about your experience and understand your frustration with both the product and the return process. We sincerely apologize for the inconvenience caused. We appreciate you bringing this to our attention and will share your feedback with our team for review. Warm regards, Sarah – Customer Support Manager Weston & Finch