Weston & FinchReviews of westonfinch.com

Response from Weston & Finch· Oct 8, 2026

Hi Pan, We sincerely apologize for your disappointing experience with the boots. We understand your concerns and regret that the product did not meet your expectations. Thank you for taking the time to share your feedback. We value your comments and will take them into consideration as we continue working to improve our products and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & Finch· Apr 25, 2026

Hi Monika, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. After checking with our fulfillment team, they’ve confirmed that the item was dispatched in the size ordered. In some cases, sizing can vary slightly depending on regional or manufacturing labeling, but the product shipped corresponds to the size selected at checkout. We always aim to ensure orders are accurately fulfilled, and we’re sorry for any confusion or inconvenience this may have caused. Regarding the return process, we completely understand your concern and appreciate you bringing this to our attention. Your feedback is important to us, as it helps us continue improving both our products and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & Finch· Dec 12, 2025

Hi Dana, We’re genuinely sorry for the experience you’ve described. Having a package marked as delivered but then not receiving it is extremely frustrating, and we fully understand why this situation left you disappointed. In cases like this, we rely on confirmation from the delivery carrier, including GPS and photo evidence, to determine delivery status. That said, we agree that packages should never be left in an unsafe location, and we are actively reviewing our delivery partners’ drop-off procedures to reduce situations like this in the future. We also apologize if our communication felt repetitive or unhelpful — that is not our intention. When an item is reported missing after delivery confirmation, we must first gather specific information for the carrier investigation, but we understand how frustrating that process can feel when the item is already gone. Thank you for taking the time to share your experience. Feedback like this helps us improve our delivery standards and customer support processes. Warm regards, Sarah – Customer Support Manager Weston & Finch