LOVE
I 100% LOVE the picture I ordered from West & Willow!! I ordered it as a gift and cannot wait to give it to my daughter for Christmas!!
By KD
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I 100% LOVE the picture I ordered from West & Willow!! I ordered it as a gift and cannot wait to give it to my daughter for Christmas!!
By KD
This great company makes our family & pet very happy. They put so much effort & meaning into you're order. Can't wait to receive mine. It'll be a great Christmas gift for my grandmother & sisters!
By Natalya C.
While I appreciate the quick response and the good communication I find it odd that I am being asked to provide a review for how your company performed in fulfilling my order, when I haven’t had an opportunity to preview the order nor have I received notification that it has shipped.
By Jen
Response from West & Willow· Nov 27, 2023
Hi Jen, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
It was good. Easy to order from.
By Kelly S.
My step daughter showed me the picture you did for her and so I wanted to do one for my daughter that had to put her baby down
By Lawanna C.
The process of creating and ordering was very easy and I am hoping the final product is as good as is advertised. If so my wife will love this for Christmas. Thank you
By Todd L.
I’ve emailed and received a confirmation email a month later for my order and still haven’t received my package of my beautiful puppy.
By Jasmin O.
Response from West & Willow· Nov 27, 2023
Hello Jasmin, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Very easy to order.
By Christina W.