Ease of ordering.
Ease of ordering.
By Dee F.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Ease of ordering.
By Dee F.
Easy website
By Marge V.
Great customer service!
By TIM L.
Wonderful and personal customer service!!! There was a mistake in the first print that was sent. W&W quickly responded, corrected and have sent me a new one.
By Dog L.
2nd purchase. Everything about this product is amazing. I will be ordering a third soon. Quality, price, shipping. All 5 star.
By Sue
The communication was excellent. I had several questions and they were all answered! So appreciate feeling like my order was the only order!!
By Jules
Am I rating my experience on me ordering something that’s art related that I haven’t even seen yet? Asking for a tip prior to seeing artwork is obnoxious. I definitely don’t mind tipping, but that should come after product is received.
By Amy
Response from West & Willow· Nov 27, 2023
Hi Amy, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Easy to Choose the perfect gift For a friend who just lost her Furbaby!
By Amanda C.