Above and beyond customer service!!!
Above and beyond customer service!!!
By Irene L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Above and beyond customer service!!!
By Irene L.
I ordered a 2 dog portrait. I like the portrait but the one dog’s colouring is not right which is disappointing. Edit: West snd Willow contacted me and re did the picture. They had me send more photos and then re did it, had me approve the picture and sent a brand new one. The colours are perfect. Great customer service!
By Kim
Response from West & Willow· Nov 27, 2023
Hello Kim, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
I had made a mistake on the shipping address and it was corrected within an hour.
By Debra B.
Ease of ordering
By Maurice B.
Easy to navigate
By Anne L.
I have had portraits done by this company wand it turned out amazing! You can see our animals personalities shine through the art.
By Connie L.
Absolutely beautiful life-like pet portrait. So beautiful that I ordered one of my grandchildren's dog for Christmas.
By Doreen N.
It was a fast easy process, had all the things laid out and you just had to type the names and add the photos, I can't wait to get it!
By Tori