Easy to order
Easy to order, straightforward instructions cant wait to receive.
By Azrambler
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Easy to order, straightforward instructions cant wait to receive.
By Azrambler
There were several communications with customer service. Simple questions like do you offer gift messages, etc. Never received a reply. The end product was only fair and only vaguely resembled our pet.
By drtvrmoi
Response from West & Willow· Nov 27, 2023
Hi Angela, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.
Great customer service!
By Angela
Site is easy to use and the final product is fantastic.
By Dan R.
Jeramy from Customer Services and Support replied to my email inquiry fast and was able to assist me with my order update. Not only are these portraits amazing (this is my third order which I will be gifting for the holidays) but I can now also say that the customer support is EXCELLENT! Keep up the great work, West & Willow team!
By Daphne A.
Great product, and it was exactly what I hoped for!
By Denise
Very easy to use, FAQs were helpful. Can't wait to see the finished product - If it's a good likeness, expect a lot more business as I'll gladly spread the word!
By Julia P.
the order was fast!!!! the final product is amazing! I. can't wait to give it to my daughter for Christmas.
By Holly Maier M.