Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Super produit abordable et livraison rapide
By Karine
Response from WellBefore· Feb 26, 2026
Hi there, Thank you so much for your kind feedback! We’re thrilled to hear that you found the product affordable and that your order arrived quickly. Providing high-quality products at a great value with fast delivery is very important to us, and your support truly means a lot. 💙
always on time and works very well
By creitzjan
Response from WellBefore· Feb 26, 2026
Hi there, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your orders arrive on time and that the products work very well for you. Reliable delivery and consistent quality are very important to us, so your feedback truly means a lot. We sincerely appreciate your support and trust in us. Thank you for choosing us! 💙
The masks are great! My issue comes with the newer white packaging the masks come in. The green packaging the masks used to come in was much easier to rip open than the white packaging the masks are currently packed in. I've been struggling to open every white packaged mask, and I'm a young, able bodied person. If I'm struggling to rip them open, it must be impossible for people with dexterity or hand strength issues. If the individual packaging was easier to rip open, then I would have given this 5 stars.
By VT
Response from WellBefore· Feb 26, 2026
Hi there, Thank you for taking the time to share such detailed feedback with us. We’re really glad to hear that you’re happy with the quality of the masks, and we truly appreciate you bringing the packaging concern to our attention. We’re sorry to hear that the newer white packaging has been difficult to open. Ease of use is very important to us, especially for individuals who may have dexterity or hand-strength challenges. Your feedback is extremely valuable and will be shared with our product and packaging teams as we continue working to improve our packaging design. Thank you again for your honesty and thoughtful input — it helps us improve and better serve our customers. 💙
Masks are too big- can’t get a good seal
By Crystal N.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the mask felt too large and didn’t provide the secure seal you were expecting. We completely understand how important a proper fit is, especially for comfort and effective protection. Fit can vary from person to person, and we truly regret that this particular size didn’t work well for you. To help make this right, we’ve also reached out to you via email to discuss possible solutions and see how we can best assist you. We sincerely appreciate your honest feedback, as it helps us improve our products and better serve our customers. Thank you again for bringing this to our attention. 💙
I don’t know why this company keeps changing the masks. These latest ones I bought are so ill-fitting.
By Andres L.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you for sharing your feedback with us. We’re truly sorry to hear that the most recent masks you received didn’t fit as expected. We understand how frustrating it can be when a product you’ve relied on feels different, and we appreciate you bringing this to our attention. While we do occasionally make updates to improve comfort, fit, and overall quality, we never want those changes to negatively impact your experience. We regret that these latest masks felt ill-fitting for you. We’ve also reached out to you via email so we can better understand your concerns and work toward making this right for you. Your feedback is very important to us, and it helps guide future improvements. Thank you for taking the time to let us know. 💙
I love how thick the mask is, however, the ear loops are too long and the mask does not seal to my face or my husband‘s face very well. Won’t be purchasing again.
By S. F.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you so much for taking the time to share your honest feedback with us. We truly appreciate you letting us know what you liked about the mask thickness, and we’re very sorry to hear that the ear loops and fit didn’t work well for you or your husband. We completely understand how important a proper seal and comfortable fit are, and we regret that this didn’t meet your expectations. Please know that we’ve also reached out to you via email to explore how we can make this right for you. Your experience truly matters to us, and we’d love the opportunity to help in any way we can. Thank you again for your feedback — it helps us improve and serve our customers better. 💙
Excellent quality masks and supplies
By Beth C.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our masks and supplies. Your support truly means a lot to our team and motivates us to keep delivering the best we can. We sincerely appreciate you taking the time to share your experience. Thank you for choosing us! 💙
(Updated review) Good prices on masks, fit better than others. However, they have the strongest smell of any mask I've worn - it almost makes me a little bit nauseous. Not sure how to address this. Update: I have been able to troubleshoot the mask odor and received support from WellBefore with my issue.
By AF
Response from WellBefore· Feb 24, 2026
Hi there, Thank you for sharing your honest feedback with us. We’re glad to hear that you find the pricing fair and the fit better than other masks, but we’re truly sorry to learn about the strong smell you experienced. We understand how uncomfortable that can be, and we sincerely apologize for the inconvenience caused. We’ve also reached out to you via email so we can better understand the issue and work toward a solution that makes this right for you. Please feel free to reply at your convenience, and we’ll be happy to assist further. Thank you again for bringing this to our attention — we truly value your feedback.
