Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
The masks fit well, comfortable with a good seal. Attractive design.
By Karen M.
Response from WellBefore· Mar 9, 2026
Thank you for sharing your experience! It's great to hear the masks provide a comfortable fit with a good seal and a design you like. Thanks for sharing your experience with us.
Great face masks. This is my 3rd time purchasing them. They really protect & work. I feel safe & protected.
By DeeGee
Response from WellBefore· Mar 3, 2026
Thank you so much for your continued support! We’re thrilled to hear that our face masks are keeping you safe and providing the protection you need. Your trust means a lot to us, and we look forward to serving you again in the future.
After searching for a company that had the item I needed in stock, I ordered from wellbefore.com. Paid for the item and only then learned the following: "Unfortunately, the items in your order #1150541 are not currently available. We are terribly sorry for this. We know how important these products are and we are doing our very best to ensure we bring them back in stock as quickly as possible. Your original form of payment has been refunded for the full order. If you have any questions or concerns, please don't hesitate to contact us. We sincerely appreciate your understanding and we are terribly sorry for the inconvenience this issue has caused." It is not rocket science to maintain an accurate count of what you have and do not have in stock - unless your only reason for listing items you do not have is to gain traction with search engines. From my experience, it's probable that all of the 5* reviews for this company are bogus. The only "good" thing is that my payment was refunded - but the time I lost making sure the company had what I needed, reading their reviews and completing their order form will never be returned.
By Jeanne
Response from WellBefore· Mar 2, 2026
Hi Jeanne, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"
I have had a subscription from WellBefore for several years. They are reliable and deliver as promised. On the few occasions when I have had issues, the customer support has been excellent. They have people available by phone seven days a week and there's no automated system to deal with, a real person answers the call. You can also request support by email and they respond promptly. I will continue to shop with them.
By EE
Response from WellBefore· Mar 2, 2026
Thank you so much for your continued trust and support over the years. We truly appreciate you being part of the WellBefore community. It means a great deal to hear that you’ve had a reliable experience with your subscription and that our customer support team has been helpful whenever needed. We’re especially glad you value being able to speak with a real person — providing accessible, human support is something we care deeply about. Thank you again for your kind words and loyalty. We look forward to continuing to serve you!
Easy to use, comes in variety of colors and sizes
By Marta
Response from WellBefore· Mar 2, 2026
Thank you for your kind review! We’re so glad to hear that you find the product easy to use and appreciate the variety of colors and sizes available. We work hard to offer options that meet different preferences and needs. Thank you again for your support — we look forward to serving you again soon!
I am so happy with WellBefore. They always have my briefs ready. The briefs are great. I am a big woman and the briefs fit really good. I used to buy my briefs from another company. They stopped making them. Then I found WellBefore. They are a great company. I am very pleased with their product.
By The Brunson F.
Response from WellBefore· Mar 2, 2026
Thank you so much for sharing your experience — this truly means a lot to us. We’re so happy to hear that you found us and that our briefs have been a great fit for you. Comfort and reliability are incredibly important, and we’re glad we could provide a product that works well for you. Your kind words about our company and products really brighten our day. We appreciate your trust and support, and we look forward to continuing to serve you!
I really like these masks, however I am sad that none of the Large sizes for adults have been in stock for months! My partner only fits into the larges and very few other brands sell them
By Wesley P.
Response from WellBefore· Mar 2, 2026
Thank you so much for your feedback — we’re really glad to hear you like the masks. We completely understand how frustrating it is when the size you need hasn’t been in stock, especially when it’s the only size that works well for your partner. We truly appreciate your patience. Please know that restocking larger sizes is important to us, and we’re actively working on improving availability. In the meantime, if you’d like, feel free to reach out to our support team and we’d be happy to check on upcoming restock timelines or suggest possible alternatives. Thank you again for your continued support — it truly means a lot to us.
delivery is taking too long
By Eleanor S.
Response from WellBefore· Mar 2, 2026
We sincerely apologize for the frustration this situation caused. We’re glad to inform that your package was delivered, and we truly appreciate your patience throughout this process. Our team is committed to ensuring a smooth experience, and one of our Wellness Advisors is already in contact with you to make sure everything is completely resolved to your satisfaction.
