Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 143 reviews with 2 stars · Clear filters
I didn’t receive the premium masks I paid for and can’t get anyone to respond to my messages.
By Mscott
Response from WellBefore· Sep 15, 2026
Hi Mscott, Thank you for your patience while we worked through this with you. We're glad we were able to connect and get everything fully resolved on our end. We're truly sorry for the frustration this experience caused and we hope to have the opportunity to serve you better in the future!
Masks are too big- can’t get a good seal
By Crystal N.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the mask felt too large and didn’t provide the secure seal you were expecting. We completely understand how important a proper fit is, especially for comfort and effective protection. Fit can vary from person to person, and we truly regret that this particular size didn’t work well for you. To help make this right, we’ve also reached out to you via email to discuss possible solutions and see how we can best assist you. We sincerely appreciate your honest feedback, as it helps us improve our products and better serve our customers. Thank you again for bringing this to our attention. 💙
I don’t know why this company keeps changing the masks. These latest ones I bought are so ill-fitting.
By Andres L.
Response from WellBefore· Feb 26, 2026
Hi there, Thank you for sharing your feedback with us. We’re truly sorry to hear that the most recent masks you received didn’t fit as expected. We understand how frustrating it can be when a product you’ve relied on feels different, and we appreciate you bringing this to our attention. While we do occasionally make updates to improve comfort, fit, and overall quality, we never want those changes to negatively impact your experience. We regret that these latest masks felt ill-fitting for you. We’ve also reached out to you via email so we can better understand your concerns and work toward making this right for you. Your feedback is very important to us, and it helps guide future improvements. Thank you for taking the time to let us know. 💙
It’s been months and half the catalog is unavailable to order. The only response is it’s on order? Sorry but the safe masking and lasting community takes you all seriously as a business who cares and supports us. It’s been over 4 months and I cannot order certain masks that help me at work. I need masks that match my suit as I’m already fielding the willfully ignorant people about why I’m still masking. So yes please update your catalog or give us a real time update of when said masks will be available. Thank you for being a great company we just all need transparency
By Mike C.
Response from WellBefore· Feb 17, 2026
Thank you for taking the time to share your feedback. We truly understand how important consistent availability is, especially when specific masks are part of your daily routine and professional needs. We sincerely apologize for the frustration caused by certain items being unavailable for an extended period. Please know that we are actively working on restocking our inventory and doing everything we can to improve supply consistency. Demand and production timelines have created some ongoing challenges, but transparency and reliability remain very important to us. We genuinely value the safe masking community and the trust you place in us. One of our Wellness Advisors is already reaching out to you directly to better understand your needs and help make this right. Thank you again for your continued support and for holding us to a high standard.
they have weird smell that make the masks unusable for me
By Emily C.
Response from WellBefore· Jan 19, 2026
Hi Emily, We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience. We’ve also sent you a private email to personally assist and resolve this issue with your masks. Your feedback is extremely important to us, and we want to make sure you’re completely satisfied with your experience. Thank you for taking the time to bring this to our attention we genuinely appreciate it. Kind regards,
You sent the survey and I still have not received my items
By George L.
Response from WellBefore· Dec 26, 2025
We sincerely apologize for the inconvenience. We did send a confirmation email on the day your order was placed, which included the estimated delivery date provided by the shipping carrier based on your chosen shipping method (December 31st). We are doing our best to keep customers updated about any holiday season shipping delays. To assist further, one of our wellness advisors has also shared the relevant details regarding your order. We truly appreciate your patience and understanding.
I only order 1 item 1 time but I've been sent 3 and pd for 3. Please do not keep sending. I have more than enough.
By Karen
Response from WellBefore· Dec 16, 2025
Hi Karen, We wanted to follow up regarding your subscription. As per our records, your subscription was canceled on December 11th, and you do not have any upcoming shipments. Since we are a family-owned small business, we take our reputation very seriously. We would greatly appreciate it if you could kindly update your Trustpilot rating to 5 stars, reflecting the resolution of your concern. We also tried reaching out by phone but were only able to reach your voicemail. If you have any further questions or concerns, please feel free to reply to this email, and we’ll be happy to assist. Warm Regards
I bought 2 cases of the Bariatric Briefs for my husband. I ordered from your company because they were unavailable from the company we usually order from. Unfortunately, they are significantly shorter in the back. The same diapers we’ve have been purchasing have a wider piece in the back that fits at the waistline. These diapers only have an inch of extra material above the padding. We are stuck with 2 cases of uncomfortable diapers. I guess they must have been factory rejects.
By Anna
Response from WellBefore· Dec 8, 2025
Thank you for sharing your feedback. We’re very sorry to hear that the Bariatric Briefs didn’t meet your expectations. We take product quality seriously and want to make this right. We’ll be reaching out to you directly to gather some details and assist you further.
