high quality food but subscription process is ridiculous
While the food itself seems to be of very high quality and made with healthy ingredients and I love how they are able to use pressure to kill any pathogens that might be in the raw food, the whole business of subscriptions is ridiculous and actually getting to be stressful. My dog has a lot of allergies and I am not sure what she is allergic to. I've been trying for years to figure it out and I think I figured out a few things, but you never know when she'll become allergic to something new. Since she is now 13 I wanted to get her on the healthiest diet I could find and We Feed Raw fit the bill. So I set up an account for my dog and ordered the duck formula which also has turkey and I wasn't sure if she'd be allergic to either of those since I think she is allergic to chicken. All the other formulas either had beef or chicken. (beef makes my dog sick) There are no single-protein choices that are chicken- or beef-free. That was the first problem. Next is the cost. It's expensive. I get that it's a high quality food that is not easy to prepare and ship and package and whatnot. I get it. But, the bottom line is that it is expensive. That was the second problem. Next is the ordering and subscription process. It's extremely restrictive and inflexible. When I first started feeding WFR food to my dog she started getting very gassy and also very itchy. Extremely itchy. So I stopped feeding it to her. The gas stopped quickly but the itching took a while. She gets itchy from time to time and I assume it's from seasonal pollen allergies. I couldn't figure out if it was from the food or something environmental. So I had to keep postponing the shipping dates for the subscription because the only other option is to cancel the subscription which I didn't want to do. That is the 3rd problem. You can't put a subscription on pause like they say you can. All you can do is remember to keep rescheduling the shipping dates. It's really a pain. I needed more time to figure out if she was allergic to the food so I ended up canceling the subscription. After a while, a month or so, my dog finally stopped itching and I tested the food out on her again. She didn't get gassy or itchy. So I started feeding it to her again. She was doing well so I started a new subscription and placed an order. Then a few days before the order was scheduled to ship she starts throwing up. Oh jeez. So I go online to try to pause the subscription and again see there is no way to do that. I texted the customer support number and have not gotten a response yet. It's down to the wire now. Their website states that you must make any changes to the order by Thursday night before the order ships because they ship only on Fridays. OK, well, no one has gotten back to me about pausing the order so I was forced to start that ridiculous rescheduling of the shipping dates again. I can't risk getting stuck with a bunch of food that will make my dog sick and I won't be able to return it. This is, what, I lost track, is it the fourth problem? There is no way to contact someone immediately. They don't have a customer service phone number. And there is no option for customers to order food whenever they need it and how ever much they need. That is the really difficult part. There is no way to anticipate how much food I will need and I never know when something will happen that will necessitate needing more or less food. There could be a power outage or my freezer/fridge could die and I could lose all my food in my freezer. I've had that happen before. We Feed Raw should have food available to be ordered at any time and in any amount, large or small, that the customer wants. The whole subscription format is way too restrictive. I've never had a subscription for food before for any reason so the entire concept is just crazy to me. It's just food. So...I'm still hoping this will work out some how because I'm still hoping that this food will help my dog. But only time will tell. It's been pretty frustrating so far. UPDATE: This is my response to WFR's reply below: Please provide a phone number for customers to call and talk to someone in real time. I have looked and looked on your website and I don't see a number to call anywhere. Emailing and texting takes days. I just tried to log in to my account and it's no longer accepting my username and password. I can't get to the chat function to see if that is even working. I'm pretty much done. I will start looking at other raw pet food companies.
By Jennifer
Response from We Feed Raw· Sep 3, 2026
Hi Jennifer, thank you for taking the time to share your very thoughtful feedback. We're sorry to hear about your frustrations regarding maintaining your pup's subscription. We understand your dog's needs and preferences may change over time and we try to make it as seamless of a customer experience as possible. Feedback like yours helps us make improvements along the way. Rest assured, our team is always willing to help you make adjustments and customize your plan to better suit your needs and preferences. If we can help postpone your next order, adjust your dog's meal plan in anyway, we are available via email, chat, text, phone and social DM to assist you. Plus, please know that you are able to reactivate your subscription at any time so if you'd prefer to cancel rather than continue to reschedule your next order, we can always reactivate. We hope that helps but we're here if you need anything!