Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,039 reviews
WebEyeCareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
WebEyeCare (webeyecare.com) has 1,039 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,039 approved reviews, newest moderated first
Price was right and delivery was exceptional- within 3 days with no extra charge.
By Pat W.
Response from WebEyeCare· May 6, 2026
Thank you for the kind words! We are so happy to hear all went well with receiving your order. Love to know that you received it so quickly. We hope we can help you again soon!
Great value and reasonable delivery time. Good tracking information to ensure receipt of products.
By Teacher M.
Response from WebEyeCare· May 6, 2026
We strive to keep our prices low and provide great service. It is great to hear you received your tracking updates and all went well. We appreciate your feedback!
Paid $30.00 for 2 day shipping got there in 4 business days. I don't mind paying but that was a waste of my money..
By Johnny T.
Response from WebEyeCare· May 4, 2026
Thank you for your feedback. We understand you wanted your order quickly. After reviewing your order details, the issue was we needed to verify your prescription with your doctor’s office. Per federal law, we must verify all orders with a prescription before the order can be shipped. The order was placed on Sunday. We reached out to your doctor’s office on Monday morning. They did not respond on Monday. The order shipped out on Tuesday with UPS 2nd day air and was delivered on Thursday. We recommend uploading a copy of a valid prescription when placing an order to get the order shipped out as quickly as possible. We appreciate you bringing this to our attention and hope we can help you again in the future.
Rx is stored, for a year, and website has your previous orders for ease of reordering.
By Pamela F.
Response from WebEyeCare· May 6, 2026
We are glad you’re enjoying the convenience of having your prescription securely stored and easy access to your order history. Making reordering quick and hassle-free is a big priority for us. We appreciate your support and look forward to helping you again!
The whole experience couldn’t be any easier. I have been ordering from that other company with a lot of numbers in its title, even my eye dr thought their prices were expensive. I saw an ad for this company and instantly saved so much money on my contacts! Just upload my script and they do the rest! Very happy! Thank you!!
By JEAN S.
Response from WebEyeCare· May 6, 2026
We are so happy to hear that you found the process easy and convenient. Saving you money while making ordering simple is what it’s all about, so it’s great to know we delivered on both. We truly appreciate you giving us a try and are grateful to have you as a customer. We hope we can help you again soon!
update 5/8 Mark in customer service called and took care of everything. He sent me a label for my return and refunded me in full. I saw that they had Davis Insurance on their list. According to Davis they are out of network and I only get $50 of my $180 benefit. I’ve called a couple times to see if I could return. They charge a 25% restocking fee. That’s $63!!!! So I called about the insurance so I can at least recoup the $50. Keep getting told “that department will email you” I have yet to hear from them. Package is still sitting and I’m not using the contacts. Found them on Facebook and will repost this information there. Check every detail before you buy!
By Deborah M.
Response from WebEyeCare· Apr 23, 2026
Thank you for sharing your experience. We’d like to look into this right away and help get things resolved for you. An email was sent to you with a copy of your processed insurance claim. A manager called and left you a voicemail. Please reach out to us directly at 888-536-7480 and press #2 for the Returns Department. A manager in this department will be able to get any issues resolved for you as quickly as possible. Your feedback is important and helps us improve both our communication and processes. We appreciate you bringing this to our attention, and we look forward to making things right.
My recent order was flagged and cancelled. I initially placed a small order for one box (left eye) to make sure the product and service were legitimate. After receiving it, I placed a second order for one box for the other eye. I received an email stating my account “has been flagged as having multiple products or orders placed in succession for promotional priced products” (how would I know this?) and that my “recent orders have been cancelled.” Very, very poor customer service. There are many online contact lens providers, so I will be taking my business elsewhere.
By Paula H.
Response from WebEyeCare· Apr 22, 2026
Thank you for taking the time to share your experience. Our system is designed to flag certain ordering patterns to prevent misuse of promotional pricing. We recognize that this wasn’t clearly communicated. We’re currently reviewing how these flags are triggered and how we communicate them, so situations like yours can be handled more thoughtfully in the future. We would appreciate the chance to make this right. Please reach out to our support team directly at [email protected] so we can review your account and see what options may still be available to assist you. Thank you again for your feedback—it truly helps us improve.
It was not exactly your fault but the box my contacts came in was crushed. Many of the internal packs of contacts bursted and the packages were stuck together. Very disappointed I contacted your company by email with pictures. Very disappointed. I cannot believe the postal service saw such damage to the outer container and continue to ship it to me. Web eye care did a great job responding to my situation. Sent a label to return the ruined ones and sent me new ones.
By Steven D.
Response from WebEyeCare· Apr 20, 2026
Thank you for bringing this to our attention. The damage appears to have occurred during transit. We can assure you the package left our facility in perfect condition. One of our managers reached out to you to make this right. We are also raising this with the shipping carrier to help prevent similar situations in the future. Thank you for your patience, and we look forward to getting this resolved for you as quickly as possible.
