WebEyeCareReviews of webeyecare.com

Paid $30.00 for 2 day shipping got there in 4 business days. I don't mind paying but that was a waste of my money..

1/2 order missing. And asked to be canceled before it was shipped. Disappointed to say the least..

91124026# Paid 95$ for 3 boxes and only 1 set in each box? I was under the impression that at minimum is at least 6 pair in a box.

some of my contacts are very blurry

I ordered lenses for my right eye and my left eye. Only the right eye was delivered with no information about the other half of my order. It’s been 12 hours since I called and emailed and haven’t received a response as to what happened with my order and when I might receive the balance.

You shipped the wrong item. Seven of the eight boxes I received were the correct type of lenses (Acuvue Oasys for Astigmatism), but the eighth box was NOT (it was Acuvue Oasys for Presbyopia). I'm missing one box of the Astigmatism lenses for my left eye. I've already reported this to your customer service line. They promised to send the missing box and email me a return label to send back the wrong box. I haven't received either of those yet, but I trust they are in the works. Your customer service person was very nice and apologetic, but I can't believe the mistake was made in the first place. This is the first time I've ordered lenses from you, and I'm very disappointed.

Update: Bumping up a star because Mark was able to come through and ~magically~ get my order shipped next day (via ABB Optical) after I posted reviews to Google and TrustPilot. Received them today, UPS next day ground. That being said, still unhappy with how everything went - wish it didn't take this amount of effort and back and forth. Inventory should be listed on the website as in/out of stock as it is on most e-commerce websites. The fact that there's no inventory stock shown makes me wonder if I'm being dropshipped and just given excuses to pass the time until they acquire the inventory which seems deceptive as a consumer. With an order of almost $500, I expect to at least be kept in the loop about my order and not given an excuse or another tentative date. Either way not my business not my problem. Mark also told me via phone there would be a $10 refund for the trouble aside from the upgraded shipping which I have yet to see... but at least I don't have to threaten a chargeback anymore? :) (and now I have lenses for the next year!) In all seriousness though, thank you Mark @ WebEyeCare for taking care of the order and getting things back on track. Appreciate you! Original Review: AWFUL company to deal with. Bait and switch the prices, then they tell you the stock isn't in stock days after you order, then they make you wait for two weeks and when you contact them asking "where's the lenses?" Just for them to tell you to wait another another week for WEBEYECARE to receive them, then ANOTHER 7-10 days to process. Take your business elsewhere or spend the extra few bucks on a reputable seller. BUYER BEWARE.

The shipping of my order was botched. I reached out customer support team over three times to get correct information about my shipping status. The link provided showed "staled" information about the shipping status, so it seemed like the tracking number was not good. Although the support team was professional, I never got any updates after each escalation - so I had to continue to escalate. Eventually the contact lenses were delivered.