Poor communication
Communication from customer service is very slow and updates on order status don't happen unless I initiate request. I get that my order isn't in stock but at least keep me updated without me asking. I canceled my order.
By JPark
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
698 reviews
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WatchMaxx.com is a family-owned business with over 20 years of experience as a luxury watch retailer. WatchMaxx has been selling investment-quality timepieces online since 2004. Today, WatchMaxx is trusted as one of the best luxury watch sellers for delivering authenticity, quality, and trusted service. Customers turn to WatchMaxx for the best balance of affordability, authenticity, and quality in luxury watches. Our shipping is fast, reliable, and trusted by buyers around the globe. WatchMaxx offers genuine Swiss watches backed by thousands of verified customer reviews, and is trusted as one of the best names for authenticity and luxury watch expertise.
WatchMaxx.com (watchmaxx.com) has 698 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
698 approved reviews, newest moderated first
Communication from customer service is very slow and updates on order status don't happen unless I initiate request. I get that my order isn't in stock but at least keep me updated without me asking. I canceled my order.
By JPark
This is my second purchase from Watch Max; I’m am very satisfied with both watches and to add to my collection from Watch Max in the near future.
By Raul A. Ornelas, Ocean Master & P.
I’m happy with my purchase, the process was simple and straight forward. I received my items on time. I have not had to return any of my items but I do not favor the return policy with your watches. I would like to know why they come with a band stating if removed then absolutely not returnable.
By Mitchell H.
I was very leery buying a $15k+
By Robert
Everything as expected at the best price worldwide. Thank you watchmaxx team!
By Daniel F.
Very reliable supplier, quick delivery, perfect service.
By Andrey P.
Great service as always
By Jacob
Second purchase from Watchmax excellent selection of Swiss made watches with great prices
By ONOFRIO1812