Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I love the app and customer service has been great so far. I’ve me a few of the walkers and they seem like they love dogs and are nice and professional.
By Amy
Response from Wag!· Mar 5, 2019
Hi Amy, Thanks for the amazing review! We're so happy to hear that you've had a great experience with our service and customer service. Excited to book more walks with you and your pooch!
If I could give zero stars I would. Walker didn’t show up three separate times in a three week span. Left leash on top of dog crate and my puppy ate two leashes in one week. No sign of remorse or reimbursement from the company. Every time I called customer service, I was promised my issues would be resolved but still, after speaking with multiple different agents, I have not received calls back. This is the most unreliable and disorganized service I have ever received. Nice order to be a better service, they NEED to re-evaluate the way they deal with issues internally.
By Jessica
Response from Wag!· Mar 5, 2019
Hi Jessica, We value your feedback and would like to learn more. Please email [email protected] with the phone number and email address associated with your account so that we may connect you to our Customer Support team.
The application process has been stated to be 20 mins. to apply. It’s taken me over two hours and I’m not done. The app is hard to maneuver and the customer service has been difficult to work with. The walkers are brilliant! They are amazing folks and I have been so appreciative to have them walk my doggo!
By Erin
Response from Wag!· Mar 5, 2019
Hi Erin, Thanks for your interest in applying! Our application process is intended to ensure applicants are the right fit to become a valued member of the Wag! Community. Glad to hear that you've enjoyed our service as a pet parent!
While in Tampa I had some not so good experiences with a couple walkers. Now that I am in Pittsburgh I’ve had great walkers but Wag has not been as dependable for last minute...but, the walkers have been stellar.
By Jane
Response from Wag!· Mar 5, 2019
Hi Jane, We appreciate the feedback and are glad to hear that you've had great walkers in Pittsburgh. Looking forward to more walks with your pooch!
I have been extremely satisfied with Wag. From my dog walkers to the customer service, I have been very pleased. Each walker I have gotten has been very in tune with my dogs needs. I will continue to use the service and I highly recommend.
By Summer
Response from Wag!· Mar 5, 2019
Hi Summer, Thanks for recommending us! We're so happy to hear that you've had a great experience with our service and that our walkers have been able to take care of your pup when you're not available.
I’ve had a great experience with using Wag! I’ve booked walks in advance on days I know I won’t be home until late. I’ve also taken advantage of some same day discounts where there is a walker in my area. All of the walkers have been great and loved being with my fur babies. I ordered the key pad and put it on my door for convenience. It’s a nice service to have!
By Kris
Response from Wag!· Mar 5, 2019
Hi Kris, Thanks for sharing your experience with us! Good to know that you're enjoying the free lockbox and same day discounts for when your fur babies need a walk!
We’re here in WPB for 3 months and needed to find some help for occasional dog walks and out of town help, wag and its walkers have been there for us without fail. Their walkers are kind and have been great with my pooch!
By Carolyn
Response from Wag!· Mar 5, 2019
Hi Carolyn, We're glad you found us! We're happy to hear that your pooch has had great experiences with our walkers!
WAG has been a great help in making sure my pup gets his exercise with my busy schedule. I've had really great walkers. If there's ever an issue WAG handles it immediately and is very timely with follow up. The only problem I have now is that my boy will never be a good watch dog. He thinks everyone coming in the house is there to take him for a walk and feed him treats.
By Kristen
Response from Wag!· Mar 5, 2019
Hi Kristen, Sounds like you have a super friendly pup who loves his walkers! We're glad to help him get the exercise he needs while you're out.
