Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Wag is a great app to use for dog walking! Even when I had one concern the customer was great and resolved and also offered a free walk for the inconvenience .
By Leigha
Response from Wag!· Apr 2, 2019
Hi Leigha, We're so happy to hear that you've had a great experience with our service! Looking forward to our next walk with your pup!
It is really convenient and a great service. I just wish the app would let you look up particular walkers snd that the text function through the app eould work.
By Michael
Response from Wag!· Mar 29, 2019
Hi Michael, We appreciate your feedback about the app and will pass it along to the team. Thanks for being part of the Wag! community!
I just got my first puppy and I wasn't sure how I was going to handle going to work and leaving him home. In short: this is an amazing App. You get a walk for the same price as a local dog walker, but the difference is you can book them only a few hours in advance and you get constant updates about the status of the walk. You can track your dogs walk live on the app and they send you videos and pics throughout. The customer service is so impressive too. I sound like a sales person for them I love them so much- I swear I don't work for them. I'm just a new dog owner that feels like I found the Uber of dog walking <3
By Jamie
Response from Wag!· Mar 29, 2019
Hi Jamie, Thanks for the amazing review and congrats on the puppy! We're so happy to hear that you enjoy the constant updates and report cards for each walk. We're here for you and your new pup when you need us!
We had a pet sitter who left our dogs alone overnight and so long that they ended up going to the bathroom in the house. She threw out our rug without even alerting us of a problem. She also took whole Costco sized boxes of food. I contacted wag customer support over 3 weeks ago and still haven’t received a call back from resolutions. I haven’t been given the refund I was told I would receive and there has been zero communication with me on their part. I’m absolutely disappointed with their customer service after such a serious problem with one of their pet sitters. I will never use wag again.
By Presley
Response from Wag!· Mar 29, 2019
Hi Presley, we take these matters seriously and would like to look into it for you. Please email [email protected] so we can pass along your information to the appropriate team to follow up.
This company has their act together! Spot on with texting, customer service and excellent training for their walkers. Super easy app with terrific response time for walk Verification. Thank you Wag!
By Julie
Response from Wag!· Mar 28, 2019
Hi Julie, Thanks for the amazing review! We're so happy to hear that you've had a great experience with our service!
Great experience with Wag! Awesome service. Provides peace of mind knowing f that someone is able to walk my dog st any moment especially when I know it will be a long work day & I can’t get home to let our pup out. App is super easy to use & walker response time is quick. Will continue to use!
By Natalie
Response from Wag!· Mar 28, 2019
Hi Natalie, We're so happy to be able to provide you with peace of mind while you're at work. We're here to help take care of your pup when you need us!
The only reason I give 4 stars instead of 5 is you must know your dog. There can be last minute changes of walkers, so your dog has to be acceptable of all people, men/women and different walking styles.
By Danielle
Response from Wag!· Mar 28, 2019
Hi Danielle, Thank you for your review and flexibility with changes. We look forward to our next walk with your dog!
It's like uber for pet sitting! So convenient! I've had a couple of issues with no shows but I use it so much it is not a frequent issue. I just wish they had a way to deal with no shows better. Also, I can only see previous "walks" not "sitting". I would like to go back and see report cards and what not for sitting.
By B!
Response from Wag!· Mar 28, 2019
Hi B, We truly appreciate your feedback and will definitely pass it along to the team. Thank you for the review!
