Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I've had a very positive experience with Wag!. The app is easy to use, and the customer service has been good.
By Kyla
Response from Wag!· Apr 3, 2019
Hi Kyla, Excited to hear that you've had a very positive experience with our service. We look forward to our next walk with your pup!
Have always found Wag to be reliable and go above and beyond to make Dougie and his parents feel very comfortable!
By Madeline
Response from Wag!· Apr 3, 2019
Hi Madeline, We're so happy to hear that Dougie and his parents have had a great experience with Wag!.
My wife and I love Wag! We both have medical issues that sometimes prevents us from being able to take our little puppers out for walks so we really appreciate it and consider it a luxury. Plus the app is super easy to use.
By Brian B.
Response from Wag!· Apr 2, 2019
Hi Brian, So great to hear that both you and your wife love our service! We're here for you and your little puppers when you need us!
The app is quick and easy to use. Free lockbox arrived in a timely manner, as well. Overall, love the quality of the walkers. Biggest complaint is timeliness. Walkers are consistently late, which oftentimes makes me late. Perhaps giving walkers more time to travel between appointments would be better.
By Hollie
Response from Wag!· Apr 2, 2019
Hi Hollie, Glad to hear that you find the app quick and easy to use! We appreciate your feedback regarding timeliness as we work toward improving the experience for our pet parents.
I like that you can find a walker fast. But the price is too high. I think 30 minutes walk should be around $15 not $25 and the dog walkers start the trip as soon as they get here se by the time they get the dog and start walking 10 minutes has passed already. My dog is old and he walks slow and he’s picky about where he chooses to poop and so everytime I look in the map of where they took him it’s only to the top of the streets and back and I pay 25 for that! I just don’t think that it’s fair if I would walk someone’s dog I would try to take the dog for a decent walk if I’m getting paid $25 or 35-40 for an hour walk. I like the app but they charge a lot and the walkers don’t really care about people’s money. They bring your dog back exactly in 30 minutes or sometimes a few minutes early.
By Sara G.
Response from Wag!· Apr 2, 2019
Hi Sara, Your feedback is important to us and we thank you for sharing it with us! We'll pass it along to the appropriate team.
Overall I’m very happy using Wag. In the occasional instance when the scheduled walker cancels the walk, it has been difficult to determine if and when a new walker will arrive. I’ve had to reschedule altogether or figure out a backup plan which can be frustrating.
By Crystal
Response from Wag!· Apr 2, 2019
Hi Crystal, We appreciate your feedback as we strive to improve the experience for pet parents. If you need additional assistance, feel free to reach out to Customer Support at 628-400-4426.
this is the best thing that ever happen to me and my dogs. they never miss a walk and boy do they love their walks. Every walker I’ve had has been so good to my two dogs and I love how I get a message on when they pee and poo. it’s the best uber dog walking system ever.
By millie
Response from Wag!· Apr 2, 2019
Hi Millie, Thanks for the glowing review! We're so happy to hear that your pups love their walks and that you enjoy receiving the live updates!
It’s weird... we have a walker we love! However reaching customer service is a virtual impossibility. They never text or call back. We’ve had a couple issues and no one seems to ever respond.
By Greg
Response from Wag!· Apr 2, 2019
Hi Greg, Thank you for your honest feedback. If you need further assistance, please call 628-400-4426 to speak to someone directly.
