Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have had a very positive experience!
By manju
Response from Wag!· Apr 3, 2019
Hi Manju, We're so happy to hear that you've had a very positive experience with our service! Looking forward to our next walk with your fur baby!
Every Walker has been exceptional and our pup Dude has enjoyed the walks. Customer service are always very quick to respond and help (usually with a discount when a Walker is already in the area and could walk your pup). All in all this is a really good app and I haven't found any issues with it or it's people.
By Marinna
Response from Wag!· Apr 3, 2019
Hi Marinna, Amazing to hear that you've had great walkers and a positive experience with our Customer Support team. We're here for you when you need us!
Friendly walkers!
By Jenny
Response from Wag!· Apr 3, 2019
Hi Jenny, Happy to hear that you've found friendly walkers for your pup! Thank you for taking time to write a review.
I have had a very positive experience with Wag! so far. The dog walkers have all been great, though I have established a relationship with two that I typically try to book first. The reports are detailed, and I can tell that my walkers really get to know my dog and treat her with respect. It has been easy to schedule walks and make adjustments to my schedule as needed without fees or penalties. I feel very comfortable with the walkers in my house because I know someone who went through their vetting process, so I know it was very thorough. Overall, I have no reservations, and I'm glad Wag! is available in my neighborhood.
By Mairin
Response from Wag!· Apr 3, 2019
Hi Mairin, We're so happy you found us! We love hearing that you've had a great experience with our service and that you enjoy the detailed report cards at the end of each walk. We look forward to our next walk with your pup!
Jaileen did a great job while I was out of town. She precise, caring and very communicative on details. Thanks!
By Michael
Response from Wag!· Apr 3, 2019
Hi Michael, Great to hear that you had a great experience with Jaileen while you were out of town! If you haven't already, we recommend that you add her as a preferred walker!
I’ve been using Wag! to walk my 7 month old cockapoo for the past two months and have had a great experience! It’s a little overpriced, but I like that the company automatically sets up a different walker if my normal walker has to cancel. I also love getting the report cards and pictures after every walk.
By Kelly
Response from Wag!· Apr 3, 2019
Hi Kelly, Excited to hear that you enjoy the report cards and pictures after every walk! We're here to give you peace of mind when you need help taking care of your cockapoo!
My experience with Wag! has been better than other online dog-walking services so far, but still has room for improvement. Although I met one walker for a re-occurring scheduled walk, she only walks my pup one out of three times. The other walkers rarely follow the directions I provide them in my pup's profile, which puts my pup and the walker at potential risk (and stresses me out) - one walker broke part of a leash and did not lock the door, and another was over an hour late. On the up-side, automatic walker replacement ensures that my dog gets walked and I'm not left in the lurch, and customer service has been quite satisfactory.
By Julie
Response from Wag!· Apr 3, 2019
Hi Julie, Thanks for taking time to write a review. We're glad to hear that you've found a walker you like and can count on her to help take care of your pup. We appreciate your feedback as we continue to improve the experience for pet parents.
Reliable app with great customer service and awesome walkers. The customer service is phenomenal - I've received individual texts on the rare occasions that were issues accessing my house or for good promotions. The app provides step by step instructions for everything during setup and keep you informed via text when the walker arrives, to follow them live while they walk your dog on the app, and once they leave. The walkers are also friendly and provide great service for my dog.
By Rohan
Response from Wag!· Apr 3, 2019
Hi Rohan, Thanks for the glowing review! We're so happy to hear that you've had a great experience with our customer service and app.
