VuestayReviews of vuestay.com

We rented through VueStay in August. When we arrived, two of the beds had no linens, and the property was not properly cleaned. We contacted VueStay about the issues, and they acknowledged the problems. VueStay specifically told us that they would reimburse the cleaning fee because of the condition of the property. We were given this assurance multiple times, and we followed up more than once. Despite all of those promises, the reimbursement was never made. Things don’t always go perfectly with a rental, and I understand that. What I find unacceptable is promising a customer repeatedly that an issue will be resolved and then simply not following through. If you’re considering booking through VueStay, I would think twice. The condition of the property was disappointing, but the lack of follow-through afterward was worse. Based on our experience, I would not trust VueStay to make things right if you encounter a problem. To follow up after they responded with their apology .That is all that it is…words. Actions speaks louder than words and I have still yet to receive the promised compensation. Stay away. Plenty of other options if you want to stay at the Sea Colony.

The house at Bayside was a beautiful and it was a comfortable, clean, spacious, and well furnished place, but the property management company Vue Stay has been one of the worst experiences I have ever had at a rental. Upon arrival the electricity in one of the rooms didn't work. We requested an electrician to come resolved the issue on the first day. Due to poor responsiveness, we were left wondering if anyone would show up to fix it. Well, we were without electricity in a critical room for our entire stay. We understand things like this happen, but the lack of effort to resolve it and empty promises throughout the week were unbearable. I tried repetitively for two months after our stay to negotiate reasonable compensation for this, but it was more of the same - empty promises and weeks passed without a reply and without resolution.They also do not disclose the exorbitant pool fees until after booking. Pool fees for our groups costus an extra 1,050. To make it worse, this amount was 75 more than was written in the signed agreement, which they would not honor.I wish I could recommend this place because it was a lovely house, but it is so poorly managed that you really need to find another place. AVOID VUE STAY!

Garbage company. They expect you’ll need a lawyer to read the contract. Full refund DOES NOT MEAN FULL REFUND. Don’t ever use them.

Absolutely awful. Terrible communication. They basically ignored me when I needed accommodations for a disability. They only text - and there were 3 different numbers I was getting messages from - none of them had answers or solutions. Terrible experience. Worst ever rental experience. I will never rent thru them again.

The booking process is easy. We actually stayed at the location the prior year on a last-minute booking late August and it was great. Our stay in 2026 was also great as well. The downside? You have to book your specific room you want to stay at (Sandbars Inn, Truro MA). We booked nearly 9 months in advance. Management changed our room literally at the last minute -- and although it was 'only a room over' it was substantially smaller, without a work desk, and was not the corner unit we book. Upon arrival I texted the General Manager, and he indicated that he was sorry for the late room switch and would refund the difference. 7 weeks later and multiple follow ups --- nothing. Do you stay at Vuestay properties, they're unreliable, and apparently mismanaged at the top. Their facility was clean, but I can't sponsor this kind of bait-and-switch.

So where do I start... Ok so when we arrived the place was filthy and with loads of broken items. Upon entering it was terribly dirty: chairs dirty, sofa full of crumbs and debris, stains on every sofa, table was sticky, there were hairs in the bed and the sinks, the shower was full of mold. Ok on to the broken items: the front door handle fell off into my hands, bottom of the door was broken, most of the blinds were gone on the patio, a hanging light fixture in kitchen with exposed wire, fridge will take some time getting cold, no trash cans you have to drive your trash around to a dump, bar/counter stools are all loose. I was very disappointed with the property. My family will have fun anywhere as long as we are together but I did not feel comfortable. They sent a person from the cleaning staff out and we cleaned together. She did bathrooms and living space and I did kitchen and dining room. My son cleaned the sofa and wiped some of the stains on the blue sofa. The maintenance man fixed the door and then was unable to stay because he had other jobs like broken air conditioners and broken fridges.

Title: Bait-and-switch scam left my family $1K out of pocket. Avoid VueStay & Vrbo!Review:Months in advance, I paid in full for a 5-night family vacation in Fenwick Island. Less than 10 days before checking in with our baby, VueStay cancelled our booking via email, claiming "construction." Had I not randomly checked my inbox, we would have arrived at a locked door.Both VueStay and Vrbo's offshore support offered zero help. Finding another rental during peak season was nearly impossible. I was forced to rent a full week from a local realtor at double the cost.While there, I visited the original unit. There was NO construction. Property staff confirmed there never was. VueStay lied to cancel my 5-night stay so they could rebook it for a full 7 nights to someone else.Vrbo eventually gave me a $925 credit under immense pressure, but VueStay refused to do anything because they issued a refund. I am still over $1,000 out of pocket due to their greed and deceptive practices. Both companies offer empty empathy but zero accountability. Do not trust them.

We stayed at the Blue Bear Property in Glen Arbor, MI (owners are Mark and Julie Fisk) and the property is managed by Vuestay. Avoid this property and this property management company unless you are willing to pay Ritz Carlton prices for a Motel8 type of stay. The property was extremely dirty and hasn’t been maintained in years. The doors were rotting and falling off (we literally had to remove the porch door so we can walk in and out without it falling off) the grill and oven were so dirty they could not be used, the owners belongings were in sloppy piles all over the house despite numerous lock closets and dressers, basement to neatly tuck their things away. We showed up to the property and it looked like a family had just left an hour before. The pantry and refrigerator were filled with belongings, dirty duvet comforters, bathroom drawers filled with hair and goop. Everything was gross. This was a beach house that came with storm windows on each of the window so you could not open windows for fresh lake breeze or to listen to the lake. Vuestay is a joke of a property management company. You can’t get ahold of a single person. They give you a phone number to text or call but you only reach some call center ina distant location and recieve automated messages “thank you for contacting us”. You never can reach a real local human for any sort of help. It’s such a joke. At one point, we found the owners of the property online and reached out to see if they would be able to remove the storm windows on our $26,000 beach house rental- as that was what was most important to us (on a beach rental - go figure). We very kindly were going to ask this only request, because sales 101 tells us that your never get anything unless you are super nice and friendly despite the whole property being an absolute joke. Unfortunately Mark, who did answer our call, was a condescending jerk at ‘Hello’ and should not be renting any sort of vacation property. He was demeaning and rude. He ruins VRBOs for everyone. Avoid this property at all costs and this terrible property management company!