VTUVIA Electric BikeReviews of vtuviaebike.com

Response from VTUVIA Electric Bike· Jul 28, 2026

Dear Jennifer, Thank you for leaving us a review and sharing your feedback. First and foremost, we are so sorry to hear about your fall! We sincerely hope you are doing okay and didn't sustain any serious injuries. Safety is our top priority, and we take your experience very seriously. Based on valuable customer feedback, all of our e-bike models currently sold online feature thumb throttles, which significantly reduces the risk of accidental activation while stopped. As a quick safety tip for your current ride, we strongly recommend switching the PAS (Pedal Assist) level to 0 or powering off the bike whenever you come to a full stop. This deactivates the throttle completely. Holding down the brake levers while stopped also engages the motor cut-off switch as an extra safeguard. If there is anything else we can do to assist you or if you need any support, please don't hesitate to reach out to us at [email protected]. Best regards, The VTUVIAEBIKE Team

Response from VTUVIA Electric Bike· Jun 16, 2026

Dear John, Thank you for the awesome 4-star review! Knowing that you love the e-bike and would 100% choose us again truly makes our day. We also want to thank you for pointing out the areas where our assembly and accessory directions can be improved. Feedback like yours is incredibly valuable to us as we work to upgrade our user manuals and guides for a better customer experience. If you ever need any assistance or have questions about your bike and accessories, please don't hesitate to contact our support team. Best regards, The VTUVIAEBIKE Team

Response from VTUVIA Electric Bike· Oct 31, 2025

Hi Rickie, Thank you for your detailed feedback! We are glad to hear you are impressed with our products and our customer service. We understand your concern regarding the part purchase, and we appreciate your honesty. Your recommendation and kind words mean a lot to us! Best regards, VTUVIAEBIKE Team