Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
49 reviews
VTUVIA Electric BikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ride Easy. Ride Free. VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures. About VTUVIA Contact Us Customer Reviews Visit Website
VTUVIA Electric Bike (vtuviaebike.com) has 49 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 6 reviews with 1 star · Clear filters
Part ordered didn’t fix my problem and can not return. Also have been dealing with support for over two weeks without a resolution. Worst tech support ever. Definitely been dealing with some one overseas, don’t receive emails til 2-3 am when they do respond.
By Jeff C.
This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things. I had to travel and pay $100 just to bring my Rendeer e-bike to the shop to replace the controller. I reported the problem six months after purchasing the bike. Support sent me videos that did not solve the issue, and then—suddenly—poof, I’m told I’m out of warranty. After that, support said it would be $150 to replace the controller, but the shop charged $300. Huge difference. Be very aware of what kind of controller your bike has. The quality is cheap and poor. I will never buy from this company again.
By Sony B.
Response from VTUVIA Electric Bike· Jan 28, 2026
Hi Sony, Thank you for taking the time to share your experience. We are sorry to hear about the frustration caused during the repair process and would like to clarify a few points to avoid any misunderstanding. Regarding the $100 transportation cost, this was incurred when the bike was delivered to the service shop by a third party. This transportation arrangement and cost were not requested, arranged, or charged by VTUVIA, and therefore are outside of our control. After reviewing your case, our support team confirmed the issue was related to the controller. The controller is covered under a 1-year warranty, which is clearly stated on our warranty page. Once it was determined that the repair was no longer eligible for a free replacement, we informed you that the replacement controller cost was $150 for the part itself. At that time, we offered two repair options: – Having the replacement part shipped directly for online/self repair – Visiting a local service shop for in-person repair You chose to proceed with a local shop. Please note that local service shops are independently operated, and their labor and service fees are set by the shop itself. As a result, their final repair charge may differ from the cost of the replacement part alone. We sincerely apologize for any confusion this may have caused and appreciate your feedback, which helps us improve transparency and communication for our riders. Best regards, The VTUVIAEBIKE Team
Buyer experience / awareness regarding Vtuvia E-Bike (Vtuvia Motors) I am sharing my experience to help other buyers make informed decisions. I placed an order for an e-bike from Vtuvia E-Bike (also referred to as Vtuvia Motors) via Alibaba in May 2025, paying 1500 USD. As of today 08.01.2026 (over 8 months later), I have not received the product. During this time: No valid international shipping proof has been provided (no airway bill, bill of lading, export or customs documents). Only generic domestic China tracking was shown, which is not linked to my order and does not demonstrate export or delivery. Communication has been repeatedly delayed, and no clear confirmation of shipment or refund has been provided. I am currently working with Alibaba Trade Assurance and EU consumer protection (ECCNet) to resolve this issue. This post is shared to raise awareness so other buyers can carefully assess the risks before placing high-value orders with Vtuvia E-Bike / Vtuvia Motors.
By tunito
Trash company, 6 months into owning the bike I was accelerating across a crosswalk and made it to the other corner when the crank bolt just fell out and it caused me to fall into a guy knocking him in myself to the ground that later I learned was a cancer patient just getting over chemotherapy so I contacted the company let him know that the crank bolt had fallen out causing me to wreck into somebody and they wouldn't replace the crank bolt. Then at alittle over a year and noticed it had never gotten the 40-50 miles off a charge it was supposed to. So I checked it from full charge twice and it was only getting 10-15 miles, despite only having 166 total miles on it. I contacted the company and they asked me to check the battery with a multimeter, when I reported back the low levels discharging from a fully charged battery, I was told it was damaged like this was some huge discovery. The truth is the battery is defective with as few miles as are on the bike there is no reason for the battery to behave this way. When I pointed this out to the company they said they would not stand behind their product and they hoped I understood. This is a trash company I will be reporting to the FTC, buy anywhere else👎.
By Ben L.
Response from VTUVIA Electric Bike· Dec 18, 2025
Hi Ben, Thank you for taking the time to share your experience. We are truly sorry to hear about the incident you described and are glad to know that no serious injuries resulted. After reviewing our records, we would like to clarify a few important points to avoid any misunderstanding: First, your e-bike was purchased through an authorized dealer. For dealer-sold products, warranty and after-sales service are primarily handled by the dealer, as they are responsible for supporting the products they sell. We always recommend contacting the dealer directly for service and parts replacement, as they are best positioned to assist in these cases. Second, regarding the battery performance: based on the information provided, the bike had a total mileage of approximately 166 miles over more than one year. Lithium batteries require regular use and proper maintenance. Extended periods of low usage without periodic charging can lead to deep discharge, which may negatively affect battery performance. This is considered a maintenance-related issue rather than a manufacturing defect. We understand your frustration and regret that this experience did not meet your expectations. Our goal has always been to provide reliable products and transparent support, and we appreciate the opportunity to clarify the situation. If you would like, we are still willing to review your case further together with the dealer to explore any reasonable next steps. Best regards, The VTUVIAEBIKE Team
Jason (do not know his chinese name) is a very poor quality salesperson, he promises to help but takes months to respond. I am very dissatisfied with his service. He blocks his customers. Vtuvia is a crap company I do not recommend it at all.
By Maen A.
First off…These reviews are a joke! Just got mine and my wife’s in the mail and mine had a broken mashed in headlight before I took it out of box. Second, my front disc for my brake is warped so that’s lovely. Assembly directions are a joke and I’ve put together ikea furniture for years because I’m married…..now 3 years later I finally get a reply!! Amazing and I’ll happily send pictures of both bikes to prove it
By Chinabikes
Response from VTUVIA Electric Bike· Dec 18, 2025
Hi, Thank you for sharing your feedback. We take product quality and customer experience very seriously and would like to review this matter properly. At this time, we are unable to locate any matching order or service record based on the information provided. To help us verify and assist, please contact us at [email protected] with your order number, purchase channel, and supporting photos. Please note that we welcome genuine feedback from verified customers. However, if a review is found to be unverified or intentionally misleading, we reserve the right to take appropriate steps to protect our rights in accordance with platform policies. We appreciate your cooperation and look forward to clarifying this situation. Best regards, The VTUVIAEBIKE Team
