VTUVIA Electric BikeReviews of vtuviaebike.com

Response from VTUVIA Electric Bike· Aug 6, 2025

Hi Victor., Thank you for your feedback, and we're truly sorry to hear about the confusion and frustration regarding your delivery. We want to clarify that your bike was shipped out promptly on July 31 via FedEx (Tracking #: 883197086580). It was picked up the same day and departed our Arcadia, CA facility shortly after. According to FedEx updates, your package has already arrived in Kansas City, MO and is on schedule to be delivered by August 6. We understand how concerning it can be when tracking information is unclear — especially when the label needed to be replaced, causing temporary updates to be delayed. Please rest assured your bike is on its way and moving through the network, just across the country. We appreciate your patience and are always here to help if you have further concerns. Please feel free to reach out to our support team directly anytime.