Vivint SolarReviews of vivintsolar.com

Do not do it! It is a scam! You will sign your life away! Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. . Customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it! THEY ARE LIARS AND CROOKS

I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

Had my security unit installed for my business wow horrible company to deal with mislead about a contract stay awayfrom Vivint

We have had Vivint Solar for a few years now and been very happy with everything from the consultation, installation and system maintenance. We were notified about a potential issue about 6 weeks ago and someone came to our home and checked to be sure our system was working efficiently. We had gotten a new router and didn't realize we should have notified Vivint. Great that they noticed something not right on their end and notified us immediately.

System is performing and saving on power costs.I did not install a total power consumption replacement, but a system that handles the LOAD during the day, reducing the high cost electric. The only 2 issues I have had were with communication of solar system to the monitoring center that was initially performed with connecting to my wifi. As additional technology options became available, a new module in the control panel was installed that uses cellular as the connection to the monitoring center. Future problems are avoided and removes an entry point to my network - Thank you! I am a retired IT Security Specialist... :)

Vivint is good, just wish they already had a battery solar storage, for electricity I don't use at the end of the month.

I’ve been a Vivint Solar customer for several years. The installation was seamless and the ongoing service has been great. I save so much in energy costs. I’m glad I made the decision to have Vivint install the Solar Panels.

It took over a year to finish putting up animal guard the service tech where good just the people that schedule the job goofed up