Vivint SolarReviews of vivintsolar.com

If I could give zero score I would have. Been dealing with issues since September of 2020. Impossible to get through to customer service without waiting over 2 hours only to get disconnected. I finally used their website tool to communicate to customer service and no reply. Tried again, no response. My third and final message said if I do not get a response I’ll consider you are canceling and our contract is withdrawn. Haven’t heard anything for six months so I was glad to not have to deal with a shady and incompetent business. However last month I got a bill and I don’t even have the panels. To preface, I had the panels installed a few years ago. I was disappointed that my monthly bill was more than my electric bill savings. At time of contract I asked what the “nominal fee” would be and I was told about $20. Fast forward, last September I had roof damage from a storm. The roofers couldn’t fix the problem unless panels were removed. It took me a month to get them removed and by then the damage was about 4foot. After several no- shows they finally came to remove panels for $500. Ok, that was fine They told me I’d have to have them reinstalled. Ok, but it was impossible to contact them their crazy voicemail options do not address my specific issue So when I got the ridiculous bill I was able to get through billing. They couldn’t help me and I ended up frustrated trying to get help. I contacted the better Business Bureau and they interceded on my behalf. Unfortunately when they followed up Vivint lied and said things were ok. Finally the BBb contacted them again and I actually got a voicemail from Brenda saying she would send me an email to set up a time to discuss. No email came. That was June 21 and still no response. Meanwhile since they told the bBB everything was ok they closed out my complaint This frustrating situation has made me physically ill and relentless anxiety I do not want to deal with them. Their business practices are insulting to clients. I’m not giving up.

Date witten 6/15/2021 See update at bottom of page. I would like to share my experience with Vivint Solar. I'm EXTREMELY disappointed in their service and professionalism. My husband passed away December 21, 2020. I contacted Vivint Solar of my husband's passing and they informed me of all the documents they would need from me. It was at this time they said they needed to send someone out to inspect my panels and I scheduled with them to come out Jan 5, 2021. The serviceman said it would require a Technician to come out due to there was a short.  I told him okay please disconnect thevsrrvice due to I didn't want to chance a fire if there was a short and he said he did. I then made another appointment for January 29, 2021 and after spending half the day waiting I get a call that the Technicaln called in sick and they needed to reschedule. So they made an appointment for February 2, 2021. When the Technician arrived he informed me this required him to get on the roof and he was not certified to get on the roof and I needed to reschedule.  My appointment was then scheduleded for March 18, 2021. The Techniciann shows up and he informed that he was on doctor's order and had not been released to access the roof and needed to reschedule. So I contacted Vivint and they rescheduled for March 24, 2021 and it was a no show. So again I reschedule for April 19, 2021 and the Tech said he needed to order a part. I asked how long does it take to get the part. He said about 2 weeks but due to COVID it might take an extra week or so.  Nothing for the whole month of May. Finally June 3, 2021 Vivint came out and installed the part. Now remember I'm dealing with the death of my husband and being inundated with all these inexcusable appointments. Today June 15, 2021 I receive a call stating I'm passed due on my Vivint account for $715.00 dollars. I told them my service had been disconnected and the customer service person said, she was sorry for my loss but I owed this bill. I told HER I DID NOT HAVE SERVICE AND WASN'T PAYING FOR SOMETHING I DIDN'T RECEIVE.  After getting no where with her I told her they could come get the panels and hung up. If you are considering solar I highly discourage Vivint Solar. UPDATE Vivint Solar contact me 6/16/2021 after seeing my review and PROMISED ME a Tech would be out tomorrow 6/17/2021 @ 8 am on the nose. So today at 8am I get a call from the Tech and says they are going to be an hour late due to his partner got held up talking to a manager. UNEXCUSEABLE. Now rescheduled for June 22, 2021 at 8am

Vivint is by far the worst company of any kind I have ever had the misfortune to deal with. They installed panels on my roof in no time and cashed their check quickly. 6 months later I still have ZERO electricity generated and no timetable for when I might possibly have my system online. It is impossible to talk to anyone who knows anything about anything. They are a scam, not a company. UPDATE: Vivint says they are sorry! That’s their solution to our issues. Crazy how that hasn’t helped or changed anything. No one is in charge. Don’t use Vivint!

Vivint is like sleeping with the mob !! Charming at first , and now you can’t get out . They will screw you all the way . Do not sign that contract! Get your power from the electric company. It will cost you a bit more but will save you the aggravation

Their customer service is the worst of any company I’ve ever encountered. Absolutely no desire on their part to finish their solar installation. We have 30+ panels on our roof and 2 wall batteries installed 6 months ago that do nothing.

Adding myself to the list of very unfortunate souls who bought into the con man/salesman presentation. “Bill will go down. You were accepted for free solar because of your high energy bills. We’re going to put enough panels on to bring your bill as close to $0 as possible.” Surprise! Bill has gone up. Paying more Vivint than SoCalEdison without their panels. Being out of work because of COVID-19 for a year is capped off by being scammed by Vivint. There is certainly a special place in Hell for them. Stay away folks.

We have saved nothing. My bill is the same after the panels were installed. When we review usage on the app, we actually have higher usage on days we aren't even in the state and no one is home. I tried to contact them multiple times to explain that. They refuse to answer, saying the account is in mu husbands name. But my name is on the deed to the house. How do they refuse to talk to me when I am on the deed to the house and was present during the process? I had to call multiple times to get the automatic payment straightened out. HORRIBLE customer service. And I honestly feel like I was scammed. The bills is not less than when I had electric, and now we are stuck with them.

We've had solar panels installed in 2017 by Vivint. The first week of installation we had our FIRST roof leak. They fixed it but that was the beginning of the many problems. Multiple roof leaks. One of the solar panels pulled up off our rafter and caused so much damage to our home. First, Vivint sent out a roofer who told us they would fix the damage but then sent another roofer out who then turned around and said they weren't repairing the damage because the roof wasn't installed properly. Now remember I never had a problem with my roof until they were installed. Even though Vivint says they we take care of the panels and damage they might cause that simply isn't true. NOW 2021 I need a whole new roof and all the companies that have come out to give us estimates ask, "WHY WERE SOLAR PANELS INSTALLED ON AN OLD ROOF? So 4 very long years later I need to new roof and VIVINT IS CHARGING US $6400 for removal and storage of the panels. This doesn't include a new roof. Very dishonest and not a good way to treat anyone.