ViperatechReviews of viperatech.com

I don't know what to do, first I paid in December 2023 so that the February batch would arrive, in March I asked them what happened and they ask me for the invoice and I sent it, they told me that they were going to send it to me, then the US Customs stopped it, I asked James What do I do and he told me to wait becouse it was normal, so after days and days I call DHL, they told me that I needed to send another invoice becouse the invoice that Viperatech sent did not match the true price of the product, I spoke with James from Viperatech again and he sent me an invoice and he said to send them that one, US Customs did not accept it and they wanted another one, I asked James from Viperatech what I will do becouse it is my first time and I imagine you know about it, he told me don't worry that the ASICS would be returned and then he could send them to me again but through USPS or UPS, I waited and on March 30 the ASICS were already in Hong Kong, I told him that if he could't send them to me again or if you have problems you could give me my money back, he told me that he could give me the money back but I need to pay 1,500 dollars since Honk Kong DHL has it and they asks for that amount to be able to release it, I don't know if it's true but I was already very tired of all this and stressed, I told him to take those 1,500 dollars of the 7,900 dollars that I paid and send me the rest, he asked me for a USDT address and I gave it to him, that was on April 8 and since then I have not had a response, I have written and written to him on WhatsApp, on his website, I have sent him emails, I even called and they told me that James is his boss and that they would give him the message, I don't know what to do becouse I don;t have any answer, that was all my savings, I begged James in the chats not to do this to me and he didn't answer me, I don't understand why there are people like that who play with clients and their money I worked hard to save that money and he just took it and didn't care. On May 27th it will be 6 months since I paid to them. To be honest I'm so desperate, I can't sleep, I'm thinking about looking for a lawyer and suing that company for fraud. I didn't want to reach these instances or give a bad review but it has been 2 months without a response from them, so unfortunately I will look for a lawyer to see what I can do. James Campagna I trusted your company and that they were honest people, why after 2 months I have no answer, you have the ASICS, you have my money, I even told you ok, take those 1,500 dollars and you don't even answer me.

I ordered from vipera tech, and received zero messages from the company for over a month. I was there reached out to by James the co founder and was called a clown for requesting a refund after not receiving a package or message for a month. They were extremly rude, did not want to sympathize or help me out in the slightest bit. Wouldnt recommend purchasing anything.

A 4 month old s21 miner had its power cable melt and destroy the power supply. I asked the company for the warranty. I spoke with support and they questioned me If I had done something wrong. After discovering I did not, they stopped responding to me.

I ordered a miner from viperatech over a month ago, when their website indicated it was in stock. To confirm, I sent three messages to ensure it would be delivered by mid-January. However, after not receiving my order for several weeks, I inquired about its status. The company now informed me that my order is a pre-order, with delivery expected in February. This was contradictory to the information on their website at the time of my purchase, as well as to the three confirmations I received about a mid-January delivery. Despite my order being placed in December and the prior confirmations of an earlier delivery date, the company refused a refund, citing a no-cancellation policy. My advice for future customers is to take a screenshot of the website during the purchase for proof, as the company may change the website information later (which I unfortunately didn't do). Additionally, keeping a record of all correspondence with the company is crucial, as it can be valuable in case of a credit card dispute, which I had to initiate. I would recommend using this company only if it's your last option. ****UPDATE**** I thought I would follow-up on this review, because this company is absolutely terrible. I won the credit card dispute, but this was the last message they sent me, almost racist, no?: "VIPERA: Bope. You are probably going to lose the dispute btw. You aren't the first one who can't read our purchasing policy. IF other resellers had them in stock and ready to ship, you'd have a point. But they don't, because goldshell hasn't sent anything out expect very limited pre release samples to reviewers, industry pros and testers. And you can't even bare to wait another 2 weeks as if your life depends on it. Instead you file a chargeback and leave us a 1 star review? Trash 1-unit headache retail customer. We do business with your type as a pittance, not a requirement. And if you were expecting some sugar-coated response from a Filipino Amazon customer service rep, you're way off." SOOO, if you're in the market for a delightful experience with a company that specializes in crafting fairy tales (I messaged them beforehand to confirm stock availability, so the sudden production sob story should only be valid for a pre-order scenario, which, surprise, wasn't my case), and then gallantly declines to issue refunds after their grandiose failure to deliver, and as a cherry on top, graces you with remarks that teeter on the edge of racism when you dare to question their ethos—then, my friend, you've hit the jackpot with this company!

I bought an ASIC Bitmain KS3 on May 19 for $23,535 and paid with USDT, but I didn’t receive the ASIC. First they promised September 27, then October 5. I never received a tracking number or waybill, today is January 20, 2024. The company claimed that the parcel was at customs, but 2 months had already passed. The company did not provide any tracking number or package number. But now they are silent, the support is silent, Sabrina Monti is silent, James is silent! I wrote dozens of appeals, but everyone is silent! In the online account the status is “in progress” but there is no answer. I don't know if they are scammers or not... Be careful with this company! If something changes, I will change the review and let you know what has changed... I gave an honest review, you can rest assured Updates to my review: Update November 23rd: The company has not yet provided a tracking number or waybill ! Viperatech: Please, send me the waybill, tracking number or parcel number December 26, update: The company has not yet provided a tracking number or waybill. The miner still hasn’t received it, the company is simply silent and doesn’t want to talk. I called the phone and gave the order number, but they told me that they couldn’t hear me well and hung up... I called back again, but there was no answer... January 20, 2024 update: It's been 8 months and I still haven't received my order. There is no response to my requests. Be careful, you may lose your money 11th of March, 2024 update: I've been waiting for my parcel for 10 months. Nobody answers me, they don’t even want to talk to me. Be careful with this company. Who can help my email: ilyast12.gmail.com May 13, 2024 Update: The company claims that my ASIC was confiscated by customs. But they did not provide any evidence that they sent the package. No tracking number, nothing... The customs service did not send me any notifications that I had to pay the duty or that my ASIC was confiscated. If my ASIC was indeed confiscated, then they sent it illegally. I paid for legal delivery through Dubai, perhaps they sent my ASIC illegally through China or Hong Kong... UPDATE: Since I had made the payment via Binance, I contacted them and opened a dispute. After a long wait, Binance ultimately helped me recover my funds from these scammers. I gave an interview to Binance, and now all their wallets have been flagged as high-risk.

Update: The company is now refusing to refund me the difference until I delete this review. Copy/Paste from email: We aren’t sending you a damn thing until you remove that review. I am now told my extended warranty for my previous purchases are now only 1 year instead of 2 because of this review and to contact bitmain directly for any problems since they won't honor their warranty anymore. Terrible experience with my last purchase. Ordered a E9 Pro 3780MH on October 28. Waited 2 weeks for them to send me a tracking number. Finally received a tracking number after having to ask for it. Tracking number never moved/updated (pretty sure it wasn't valid). Another 2 weeks later I still have to message them to be told oh they lost the package in transit (total bs). Another 3 weeks later I received the wrong E9 pro... They sent the E9 3680MH which again I have to email them about. They first ignored my messages and after 1 week and a half of sending messages, I finally get an answer. The answer was: Oh we we're out of 3780MH. I then messaged again waiting for a reply to get refunded the difference in prices of both miners just to be ignored again. I'm tired of having to be the one to messaging them 3 times in a row just to get an answer.

If I could give zero stars I would. We ordered a miner from this company and the manufacture was delayed - completely understand that is outside of their control. However, the way they handled that delay is unreal to me. I spent hours trying to get ahold of someone for updates across multiple days. When I would get updates it would be to tell me to be patient and that they couldn't give me a refund even though the item was delayed by almost a year. Finally, I found out they had the item, but hadn't bothered to ship it. Then arranging shipping took another 2 weeks of me calling. Their employees are rude and unhelpful and there is zero accountability if something goes wrong. Buy from a more reputable dealer. I also noticed that they like to claim bad reviews were paid for by a competitor or not actual customers. That's a cute trick.

Arrogant seller - Don’t take time to understand the client needs. Always have a story that doesn’t concern my questions. Very bad seller .