Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
Vintage TubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vintage Tub & Bath is more than just clawfoot tubs. Having been in business for 25 years, we have the experience and reputation to expertly guide you through any size improvement project. Whether you are replacing a bathtub faucet or building a new home, we have the products, prices, and expertise to get the job done right. With over 15,000 products, comprised of more than 85 manufacturers, you are sure to find all of the products you need.
Vintage Tub (vintagetub.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
224 approved reviews, newest moderated first
We ordered the shower pan on Aug 16th. Now its Sept 15th and they are still processing the order. i called the end of aug and they said that products take a very long time to get... would have been nice to know that to start with and would have ordered a different item.
By Robb
Good selection of products, quick delivery, website easy to maneuver.
By Jan F.
My tub shipment was delayed about a month from the original date, but other than that, scheduling delivery was easy. The tub arrived with some box damage but it didn't impact the tub itself and the quality was just as the site described. I would order again purely due to the affordability compared to other big box stores.
By Morgan
Brandi Cierra was very helpful in adjusting my on-line order when delivery dates were a problem.
By Greg G.
Placed the order and then decided I'd like to change the finish of the tub connection. Sent an email the same day on Sunday and the next day they messaged that it was already being prepared to ship- which it wasn't actually shipped or received for over a week so just not impressed with customer service. Felt like drop ship kind of vibes. Tub is very beautiful I just would perhaps go with another company next time. Shipping and chasing that down also wasn't a 5 start experience. Some of the fitting were a little off center and try as we might, the plumber and handyman and all the professionals couldn't straighten it out.
By Rebecca R.
Shipment was incomplete, missing one of the items ordered, contacted vintage Tub and they had another one shipped out immediately. Great customer service, definitely recommended.
By Gary M.
I ended up returning my purchased item because we decided to go a different direction in our bathroom. It was unclear during the return process whether a shipping label would be provided or was at the expense of the customer. I ended up paying about $20 to return the item. After I received the refund, the amounts didn't add up -- sales tax is required to be refunded on returns -- the full amount was not returned to me, and customer service stopped responding to me when I inquired about it. Wouldn't really recommend even though the products are beautiful!
By Erica
The whole process was easy. The quality and expectations were met. The delivery was a breeze. Highly recommend the product and company.
By Connie M.
