ViewrailReviews of viewrail.com

Love the stairs overall, except the railings are not symmetrical, got a handful of excuses, nothing was discussed with me because it's always a problem getting someone on the phone, everything is email, so you better know everything you want before you order because they also make you pay 100% up front so when your not happy when thier done there's nothing you can do about it either.

Viewrail representatives from the initial contact in sales through engineering and project management did an outstanding job! They were all very knowledgeable and helpful throughout the entire process.

Viewrail or don't do it to yourself! American made products great quality! I got it, I am a small business owner that will pay premium price for good products and service specially if is local or made in USA. Despite Viewrail was the highest of all quotes that a got. You know the phrase ( You get what you pay for it) But not exactly!!! Guess what, this local company doesn't have Google reviews when you Google them online the only reviews are by anonymous clients on their website. Why, how did that happen? Very easy. Now we're big and will pay Google to remove that option when you are looking for us on Google. The company is total disaster. If I knew what I will deal with I would buy from Alibaba and pay half price. They are ok until you pay the first payment!!! After that they are undiscoverable. Phone calls, voicemail, emails. No one will get back my project manager Nate Kropf disappeared for more than a month. Your time lines are nothing to them. The only person responding to my problems was Jailyn Rolle my sales rep. I forgot to mention I made two orders with them because I believe in local businesses. Unfortunately the first order was wrong the cover plates on the base railing supposed to be ( Standard Silver) by I got Gray!!! After a payment of 12 thousand dollars should I contact them or just swallow it. Then I contacted my sales rep he was very understanding but offered me to pay for a new set of different color covers because they don't accept returns. Let me clarify here. Those items are standard sizes not custom pre cuts that they can take back and send me the wright once with no problem. I signed for that so that's enough for them to tell a client that placed two orders total costs of 15 thousand dollars to F...off. Then the Manager comes to play Alex Stout this person keeps telling me the same thing over and over, takes him forever to respond to a simple email. I offered a solution twice they're not willing to even negotiate something that may be a mutual mistake. Don't waist your time doing business with Viewrail they don't deserve it !

After a fairly rough start with ViewRail, they really came through; in particular, Angie was fantastic. Great customer support. Great product. Easy installation. It's transformed my entire house. I can only assume that the others leaving such bad reviews are leaving details out because they were pretty good to me. I couldn't be happier right now.

So incredibly frustrated with Viewrail. Their instructions are incredibly complicated and not personalized, their quality assurance is terrible - they sent me the wrong parts, and trying to get it fixed was a nightmare. There is only one person who deals with installation help, and it takes him a week to respond to emails and texts. They do not seem at all interested in actual customer support. It has taken me over a month to install my railing because of the countless errors and delays in support. I would never recommend them if you value your own sanity.

This is a first class, professional, efficient and most importantly integral company to do business with. I am a high-end custom homebuilder and have used Viewrail on several different projects, all successful. The support after the sale is what sets them apart. Two thumbs up and a smile from me and my clients. Thank you!

Very frustrated with the outcome of the product I recently purchased. The pieces came mis-labeled on almost half of them. Half of the posts for the railing have no holes drilled for the cable. The ones that do have holes, half of them have 14 drill holes and the others have 7. Complete disaster for installation and now fabrication has to be done in order to make the product work. I have learned that this is a common issue with Viewrail and I will certainly not be ordering another product.

Customer service, design and install was top notch across the board. Our stairs have elevated our home aesthetic while still matching functionality. Thank you!