Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
ViewrailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
Viewrail (viewrail.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
391 approved reviews, newest moderated first
WORST CUSTOMER SERVICE EXPERIENCE EVER! Inaccurate quotes and extremely long lead times. Expect your project to cost you 30% more than you were originally quoted, without you making a single change to the plans. Save yourself the nightmare of working with this company and choose to buy elsewhere!
By Lacohn A.
They are super super slow and they wasted us 6 months. We paid more than 20k as deposit and now after 6 months the project is still in design phase and production hasn't been started yet. I am considering how to get my deposit back. By the way, the designer rarely deliver his drawing on time as he promised. We have to chase him again and again. And the sales person recently didn't provide the price details to us until we asked 3-4 time and scheduled a phone call with him. I don't know what's wrong with this company. But I want to say, if you want a happy and healthy life, stay away from Viewrail.
By Erica W.
Send numerous emails, never received a reply. Finally managed to get through to someone at the company who transfer me over to someone who supposedly would deal with the request. God, voicemail and again no response. If it is this difficult to try and get a quote, I can only imagine how bad the follow up service and everything else will be.
By Jeffrey M.
Delays in communication, internal miscommunications leading to significant delays, shoddy material, lack of important information...I am dismayed at the cost compared to the quality and professionalism. For the price, I would have expected that we would have been dealing with a company which would be eager to provide a quality product and expertise which would improve our project, not make it the incredibly frustrating, time-consuming waste of money that is has been.
By Liesl B.
Response from Viewrail· Mar 27, 2024
Dear Liesl, Thank you for reaching out and sharing your experience with Viewrail. We are truly sorry to hear about the delays in communication, internal miscommunications, materials, and lack of important information you encountered during your project. This falls far short of the standards we set for ourselves, and we sincerely apologize for the frustration and wasted time this has caused you. We would like to better understand the situation and have requested more information such as your order number or contact information of record. We are committed to understanding each of our customer's journey and making things right whenever possible.
Very professional, technical, and efficient shopping, design, and delivery experience. Response times were very, very fast on every communication occasion. Build time and delivery were quite fast. The installation manual that came with the order is amazing in detail and easy of understanding.
By LEE
Response from Viewrail· Mar 27, 2024
Dear Lee, Wow, that's fantastic to hear! We strive to provide a professional, technical, and efficient experience at every touchpoint, from shopping and design all the way through to delivery and installation. We're especially thrilled that you found our response times fast and the installation manual detailed and easy to understand. Thank you for highlighting these areas – it means a lot to our team to know we're getting things right!
We signed up with Viewrail to have them measure, design and build a stairs for our remodeling project. After we signed the agreement, we paid a large deposit, and the project was passed to their engineering team. Over four months, progress was sparse. No meaningful progress would happen until after I repeatedly called their engineer, we had to re-measure measurements made by their on-site installer, and each of the designs provided had significant errors. While we encountered these issues, we repeatedly tried to engage their sales team and executive team, who ignored our outreach. In the end, Viewrail was unable to deliver a safe stair design, we were unable to move forward with them, and they notified us they intend to keep a large portion of the deposit. Finally, when we asked for a refund, they stated that we changed headers and beams around the stairs repeatedly, leading them to be unable to design our stairs. However, these changes were made by our contractors at extra cost to us, to try and accommodate their design work. Viewrail did reach out in the end, acknowledged we were dissatisfied, and refunded us in entirety for the project. We appreciate that follow-up and in the end they did make things right for us.
By Maarten
Response from Viewrail· Mar 12, 2024
Dear Maarten, Thank you for taking the time to share your experience with Viewrail. We regret that our two parties were unable to align on expectations and standards. Please know that you have been heard and that your feedback has been shared with those individuals who can impact change when and where needed.
Very good customer service, high quality deck railing, and great installation. Excellent experience overal.
By Bob C.
Response from Viewrail· Jan 18, 2024
Dear Bob, Thank you for your wonderful feedback! We're thrilled to hear that you had a very good customer service experience, found our deck railing to be of high quality, and had a great installation. Ensuring customer satisfaction is our top priority, and it's fantastic to know that we could provide an excellent overall experience for you. If you ever have more projects or need assistance in the future, please don't hesitate to reach out. We're here to provide the same level of excellent service. Thank you for choosing us, and we appreciate your positive review.
The cable railing system is a well thought out and fantastic product. It was relatively easy for me to achieve a professional look. I'm very happy with the result. Thanks to the great team for putting it all together
By Richard
Response from Viewrail· Jan 5, 2024
Dear Richard, Thank you for your fantastic feedback! We're delighted to hear that you found our cable railing system to be well thought out and a fantastic product. Achieving a professional look on your own is no small feat, and we're thrilled that it met your expectations. Your satisfaction with the result means a lot to us, and we appreciate your kind words. If you ever have more projects or need assistance in the future, please don't hesitate to reach out. We're here to provide the same level of excellent service. Thank you for choosing Viewrail, and we're glad to have been part of your successful project.
