ViewrailReviews of viewrail.com

Our staircase is part of the architectural design that is not only visible in the front elevation but is also a statement piece in the great room. So it was very important to us that it was just perfect. The customer service provided by view rail during the design phase meant that when the parts arrived at the house, the staircase was built within a few hours and was to specification. Yes, we did have an issue with a couple of stair treads but the folks at view rail corrected the issue. The integrated tread lights not only provide ambiance but they light the treads beautifully so that older folks do not have difficulty in using the stairs. Very happy with our purchase and love the comments I receive from my guests.

This is my second project with Viewrail and 100% pleased with product, sales rep, installation guides, and customer service....when I messed up some of the "crimps" and was short a couple of connectors, Viewrail had appropriate parts sent overnight which allowed me and my team to finish the project on time.

all directions and schematics were clear on assembling the railing. Parts were clearly labelled and matched with the schematics. Assembly was easy.

These folks are my people. I’ve worked with viewrail for 5-6 years now and they are all amazing people. From the top dog (Len Morrison) and all the way through the company. Austin W, Damon W, Elle C and so many others I’ve worked directly with. Dealing with the group in engineering, manufacturing and shipping is a very pleasant process. They really do treat you like family.

I took on a project replacing an old oak handrail mounted to a kneewall along the interior stairs in my home. I did a number of web searches and found the Onyx Rod Railing by Viewrail. The product was exactly what I was looking for. I didn't have much luck finding a local ironworks fabricator that could construct something similar. So, I decided I would take this on as a DIY project. Working with the Viewrail team was absolutely amazing! A sales rep setup an intro call to discuss my project. After providing some basic measurements, I was promptly provided with a quote. Next, a Project Manager & Designer were assigned. Detailed drawings were provided along with installation guides. Communication was excellent throughout the process, and all of my questions were promptly answered. The delivery was well coordinated and delivered by Viewrails own semi-truck. This company was among the BEST that I have ever worked with. Professional, Prompt, Knowledgeable staff with every level of engagement. My new Railing System is a very modern "look" and very solid. I am so pleased with Viewrail and I highly recommend them.

From start to finish Viewrail made me feel like I was the only customer they were working with. The communication, follow-up and ongoing updates were the best I have received from any company involving a project. Jeff Walters was my project coordinator. He went above and beyond to provide the best experience throughout the whole process, and I am absolutely satisfied with the finished glass paneled rail.

I actually checked out a competitors product but decided buying American was the way to go. And was I glad I did. Viewrail’s product, service and quick responses were exceptional!! Dustin Osos was the best! The wire system went together easily enough, though the wire measurements took me a little to figure out…. Hint the videos and instructions are actually right on. Returns were easy peasy and no hassle. I’d recommend everyone seriously consider buying this product.

Viewrail makes a top notch product which is expertly manufactured and delivered. From start to finish, hats off to the entire team. And, having just finally installed my floating stair system, I can definitely say it fit like a glove and complements my new home even better than I imagined!