ViewrailReviews of viewrail.com

I worked with Viewrail for a new patio railing project. I got quotes from 4 other companies and chose Veiwrail based on their price and my experience working with them during the design phase. There were a couple of hiccups when I began installation and they went above and beyond to make it right. The installation was easy thanks to their installation manuals and videos. We are thrilled with the end result and highly recommend Viewrail.

Everything about the process of working with Viewrail was a pleasure! From the first point of contact, through design and finally installation, it was a wonderful experience

Having used Viewrail before I was already familiar with the quality and ease of installation. You get a couple extra of all hardware instead of exact amounts. Lord forbid you should drop a crimp lug and can't find it.... I also noticed the hardware comes packaged in screw top clear plastic containers now instead of paper cups with lids. A small thing but demonstrates the attention to detail Viewrail employs. Clear instructions and quality components makes installation easy for anyone with a little mechanical aptitude. This was my second project using Viewrail and I will be using it again for any hand rail jobs that come up!

Outstanding customer service, particularly in understanding the options and getting the order correct. Website easy to navigate. Product shipped on time. Install not difficult. Results quite handsome. This Viewrail application created the architectural interest intended in the staircase design for our new home construction.

I highly recommend ViewRail. After checking local options, we were happy to find them. We think the railing is good and pricing was very competitive, sales process was very smooth and the local installer did a good job.

The worst experience ever. They demand full payment for the installation in advance and then never complete the work. We’ve been waiting over two months for them to resolve a problem they caused during installation, and they never show up — leaving us waiting and unable to finish the house only because of them. They don’t respond to messages, completely ignore the situation, and refuse to take responsibility. They personally took the measurements, visited the site, and confirmed that everything was correct, yet still refuse to complete the project. Avoid this company at all costs — never purchase anything from them.

I ordered cable railing for my deck, stairs, and screen porch. Everything went perfectly. The detailed instructions itemized every step. The parts were machined to perfection. I would not hesitate to order from ViewRail again if the need ever arises.

I have had the pleasure of working with Viewrail a few times. Mark DeLeeuw is the person I deal with on every occasion. I work for a contractor in Nokomis Florida and Mark has been amazing at getting me the info I need and the product on time. Viewrail's product have been top notch every time as well. I highly recommend using Viewrail.