Vetsource.comReviews of vetsource.com

This company is awful, I received an email about an order renewal for an autoship order I had intended to cancel. I tried to call when I received the email and they didn’t open for an hour, I called the minute they opened and requested they cancel the order. I was told they would “try” to cancel it but there’s no guarantee, I explained it hasn’t shipped yet and they gave some bs excuse about they had to contact the warehouse to cancel it (which they proceeded to not to) and said it’ll probably ship anyways, so I asked about returning it and was told I can’t return it because it’s a prescription items even though Hills has a 100% guarantee for returns. Wesley & Danielle are who I spoke to and they were both extremely rude and not willing to help in the slightest. I contacted Hills directly and got a full refund since VetSource literally refused to cancel an order that had not shipped. So they can take $70 from my bank but claim they don’t handle anything beyond that.

I ordered a Soresco collar from Vet Source through my vet of course, and a tick was engorged on my dog. I’ve never had this happen before with a Soresco collar. This was also the first time I’ve ordered from this company. In the past, with collars from other companies, ticks would die after biting my dog.

They use FedEx and the cans are always dented. This time, 8 cans were completely crushed, not even able to open them. Their response, refunded the cans and I could order another 24 cans for $115, but they would give a discount. Oh, ok so now I am 8 short, but since I have buckets of money lying around let me just order another 100 dollars of cans. Another suggestion that lead Casey gave is that I can call FedEx, in my spare time, and complain to them. Nope, there are to many other pet sources that carry this food. Shame on you vetsource, just shame.

I have tried ordering twice from Vetsource. The first time it looks like I made a mistake and omitted one number from my address because I was ordering on my phone. So I accepted that I made a mistake and my package didn't get delivered. The second time I ordered I did it through my pet hospital website and went through the ordering process from my computer. Since I had corrected the address with the pet hospital already, the process is to add the product to the cart and then there is a button that says shipping address and goes to the next page. From that page, there is a dropdown with the shipping address. There is only one address in that dropdown, which is my correct(ed) address. In order to change it, you would have to push an edit button and type in a new address, but because the dropdown was correct, and I triple checked it before ordering, I used the dropdown default. Somewhere between the dropdown and receiving on Vetsource's side, it shipped to the prior incorrect address. I didn't hear anything from them. No email updates, no phone call. I ordered on May 7. On May 22, I decided to look into it. The tracking number for UPS - which actually doesn't work when I tried to call UPS because it's done through some weird service - led me to a page where the only updates were from May 7 and May 8 - that the package departed the facility. Nothing else. I called Vetsource and they told me that I had put in the wrong address. I explained that I used the dropdown which only has my correct address and they said, no, I put in the wrong one. I was willing to accept responsibility when I made a mistake the first time but I am appalled that they are not willing to accept that they could have made a mistake. They even told me that they were going to update my address in their system now, which says to me that even though I updated through my Vet, they had not updated on their end. Is it so hard to believe that they pulled up my account and defaulted to the prior shipping address that they had never updated? They can't refund since they "double-verified". I went back to my cart to simulate an order to find the same correct address in the dropdown, same process. I don't need to type in an address because I use the one in the dropdown in the system. It's my first time ordering flea medication for my new puppy and now this company has taken my money, told me it's my fault and there is nothing they can do. I can't understand why a company would be willing to lose all future business for $165 of a client's money that they don't have to provide a product for. From other reviews, it seems like maybe this is just an unethical company with bad business practices.

I recently had a deeply frustrating experience with Vetsource Home Delivery. My vet assured me the medication for my kitty would arrive in a couple of days. However, I soon received an email stating it was delayed, with no further updates. When I contacted customer service, I was informed that the medication wouldn't be available until on or before 5/30—far beyond the initial promise. This delay is particularly distressing as my kitty’s upcoming surgery depends on this medication to stabilize her thyroid issues. The lack of accurate stock information and transparency about delivery times is a glaring issue with Vetsource Home Delivery. Turning a supposed 2-3 day delivery into a possible month-long wait is unacceptable. While the customer service representative was understanding, the company’s system is clearly flawed. Vetsource Home Delivery should provide clear warnings when medications are not immediately available to set proper expectations for delivery times. The inconsistency and poor communication could have had serious consequences for my pet's health. Due to this experience, I will be seeking local options for future medication needs to ensure my kitty receives timely care.

I see I join many with lousy reviews on this fraudulent company I've already used them several times but I went in today to order. according to their website, most of the food options i was looking for (prescription) have a banner at the top that says SALE with auto ship. I clicked all the right things but the the price woud revert back to regular price After three people on the phone, they tell me that it is only able to be used on a first time autoship order...I said where does it say that? I finally get directed to the very bottom of the page that says, in small letters, Promotions Then I have to click to open. Who, when ordering, would someone scroll to the bottom of the page to find that? Bait and Switch on the prices. Some could have just completed their order and not paid close attention NOWHERE does it say there are only for first time autoship customers Fraud, Liars, Bait and switch, false advertising, add any more you can think of...should be illegal One time on hold, I opened Chewy and on the item when you click on an itemit says in big red letter and numbers describing the limitations This review does not even begin to touch how angry I am at their fraudulent site. I will never use them again

I wish I could give negative stars. My first order they sent the incorrect amount of meds. They were supposed to send 3 months worth but only sent me one and was more expensive than Chewy but my vet was adamant about using her pharmacy because she had a issue with fraudulent pills from an online pharmacy supposedly and if I do not use their pharmacy I have to go in and pick up the prescription and send it myself. I’ve never had issues with chewy or VetRx sending fraudulent meds and did not know she was using vetsource which is still an online pharmacy. I was under the impression that she would be sending the meds to me from her office that she filled. All I had to do was call or email the vet office and they would send me a link for check out. I somehow got set up on auto ship and canceled the order when I got the email for the next shipment but they didn’t cancel the auto ship which I didn’t catch. I caught the next email saying a shipment was being sent but was expecting my pups Prozac so looked at it later on to find it was flea meds which I did not order. I called my vet office to figure out what was going on and was told it was not coming from her office. So I called vet source on 4/18/24 to cancel and figure out how they got ordered. When I canceled the order in February there was no info saying I had to call to cancel any autoship and I was still under the impression that this was somehow connected to my vets office not a online company. I’m pretty upset because the cost of the med was a surprise expense. I’m very low fixed income and this was my entire budget for food for the month. I had no way to pay for this and it incured overdraft fees in my account on top of it. They said they might not be able to cancel the flea meds because it might have already shipped but to call back for a refund when the meds showed up. I was irritated but told they would issue a refund. I called back when the meds showed up and spoke to someone who told me they had already done all they could and could not give me a refund. When I asked how this happen the person was infuriating and kept telling me they had sent out multiple emails which covered them legally and because I didn’t respond to the emails they could charge me for the meds. I didn’t see the emails because they send out a lot of spam emails and I was not expecting anything from them after I canceled the med other than my dogs Prozac which I was waiting on. I ended up talking to a manager and he was able to refund me after having a breakdown over the whole issue. I will not use this service ever again. Their website and emails are deceptive in how things are worded. I was under the impression from my vet that this pharmacy was the office pharmacy and they would be sending me the meds so there was no fraudulent pills sent, not an external online company. This experience not only made me never want to use this site again but also changed my vet for misleading me about this company to begin with.

Wish there was a negative star rating. Just received my first order of Vetsulin from Vetsource (because my vet switched online pharmacies). The packaging was laughably insufficient to keep the Vetsulin cool and it arrived with "Prolonged heat exposure". Will switch to Chewy's today. Now if I can just get my money back.