Vetsource.comReviews of vetsource.com

I ordered my dog heartworm pills on 4/29. After 7 phone calls and 2 reorders due to issues, and 2 weeks later my order was canceled. I was never told that I needed to follow up with Vip Pet Care / PetIQ myself about my order. If someone would have said that in the 7 phone calls, my oder would have went though saving me almost $40.00. Instead, not one customer service person said anything to me that it was my job to make sure to contact them. Unfortunately, this is the second or third time I have had issues with Vetsource. I can honestly say I will not use Vetsource in the future.

Crooks! I spent $202. with them and just like others I never received my meds and they claim no refunds!!! Same excuse as in seeing on so many reviews….bad address! I watched my phone insert my correct address, I saw it! Plus, I’ve never had a bad address loaded in anywhere from my phone out of all the online orders that I do! Others are saying that maybe they entered a bad address but I’m thinking Vetsource changes it. Then it doesn’t get delivered and they keep your $200 and get their product back. They use the an awful shipping company with the worst tracking. After waiting nearly a week for my dogs necessary pain meds I clicked the “track shipment” button and it showed delivery on time for April 25, this was April 27th!!! I now find out it was actually returned on April 24th. The stupid tracking link should’ve shown that! I tried emailing-no answer, tried calling-it was too late on Sat, they’re closed on Sunday (Chewy is open 24/7). Did an online contacts form-no answer. Finally on Monday I got a nasty customer service rep who said it’s my fault for entering the wrong address. I said I didn’t enter a wrong address and she said well your confirmation email showed that address so they don’t give a refund! So they get their products back and the customers $200 to boot! I see so many reviews for an address with the wrong number or people getting charged for stuff they didn’t order and so many are being charged for autoship that they didn’t sign up for! Crooks!

AWFUL, AWFUL, VETSOURCE IS AWFUL!! WISH I HAD READ THE REVIEWS PRIOR TO ORDERING. SINCE MY VET RECOMMENDED, IF FIGURED OK. MAYBE WE SHOULD ALL GET TOGETHER A FILE A CLASS ACTION LAWSUIT FOR THEIR PATHETIC COMPANY, IN MY OPINION.

Please stop using this site for medication. I work at an animal hospital but I rather tell our clients to use chewy for their best customer service . Chewy will make things right . Vetsource is ALL about the money they’re more expensive ; don’t stand behind these products and if your pet passes? Tough luck what you purchase can’t be return even if it’s un opened prescription food.

Prices are insane. Paid $190 for a 6 month supply of flea and tick meds that never delivered. Customer service said there was nothing they could do.

The prices are astronomical compared to many other places. Their customer service sucks. I can understand why they only have a 1.6 rating

Was purchasing Heartgard plus every month for 2 dogs. Their price is already more than most online vet med vendors, but at the end of February I received an email that the price was increasing from $19 to $33 for one dose of Heartgard Plus. I called and they person I spoke could not give me an answer as to why. I tried contacting them through their online form and have yet to hear back almost a month later. I have cancelled my auto ship orders and will just go to the vets office and buy it monthly and save myself almost $30 each month.

Vet Source charged me $1232 for meds for my five dogs. They sent the meds to the wrong address. After spending over 1 hour on the phone with them, they are issuing a refund for the money. It will take 3 to 5 days. I called my card company and now see there is a pending debit from them of 1442 dollars. I called the company and they say this is for a recurring auto ship order. I never authorized this charge. I cancelled this order and told them to close my account. I want nothing further to do with this company.