VacationstogoReviews of vacationstogo.com

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund no waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Excellent service, great prices, and constant communication with my agent Zoe Felder, and when Zoe was unavailable (her day off) I spoke with other agents who were just as responsive. Jose Rodriguez was super kind he printed out my luggage tags for me and helped me understand how to navigate the Princess app. Great company I look forward to working with VTG for my Singapore vacation next year.

My agent, Alessia Silva at extension 7063, was absolutely wonderful to work with. When my cruise line canceled an upcoming cruise, she carefully followed RCCL’s instructions on how to book a new cruise and get full credit for what I’d paid. She even called them several times during the process. While she was preparing my paperwork, she found a cheaper price and saved me almost $1,000! I highly highly highly recommend her as a caring agent who will always go above and beyond your expectations.

Useless. My mom and her siblings were going on 16-day Transatlantic Princess cruise. My uncle, who always books cabin for only himself, got sick and could not go about a week before the cruise. I called Princess to see if I could take my uncle's place since the cruise was paid for. They told me it was too late to switch names which policy in itself is a weird since Princess was still booking the cruise. They told me to contact Vacations To Go and talk to the agent my Uncle booked with. I thought great; the agent will fight for me to get the cabin switched to my name. The agent did not fight for me and told me the cabin could not be transferred to my name, and my Uncle would only be able to get his taxes back, but he had to cancel the cruise. The next day I had an idea: Instead of transferring the cabin to my name, why don't I try to be added to the booking by paying for myself as the second occupant of my Uncle's cabin. I thought since my Uncle had booked single occupancy, I would pay much less as the second guest than what my Uncle had paid. I called Vacations To Go and they told me my Uncle had paid for a double-occupancy cabin (Why a double-occupancy, I don't know because he always books a cabin just for himself), and I would only have to pay the taxes on the cruise to be added to the cabin. Great. I will pay the taxes, be added to the cabin, and then my Uncle can cancel, and I can go on the cruise for just the cost of the taxes. Well, my Uncle had just cancelled the cruise before I called, and Vacations to Go did nothing. I had my Uncle's cruise reservation, but I had zero idea he had paid for a double occupancy. Vacations To Go knew he had paid for a double occupancy, so why didn't they suggest adding me to cabin booking when I first called? They are supposed to be the cruise experts, and I bet this type of problem does arise quite frequently. If the cruise line won't let you change names and is still booking, then suggest adding an individual to the cabin, especially if the cabin is completely paid for and the new guest would only pay the cruise taxes. I am missing out on 4K+ cruise because Vacations To Go would not fight for their customers, and they are also completely incompetent on cruise policies. I felt like they had gotten my Uncle's money and that was that, and they didn't want to help solve a common problem that had a simple solution.

Best if the wound go of business! We bought the sosalled insrucnce what a JOKE !

Very unprofessional! The customer service alone is the reason not to go. A bunch of kids running the place. It appears you can skip booking through them and save a lot of money as well.

En noviembre de 2023 me cancelaron un crucero por el Mediterráneo. Quedaron de devolver el pago inicial a los 30 días. Hacia fines de diciembre como no habían reembolsado, les escribí. Me dijeron que MSC Cruceros se habían traspapelado y que en 15 días estarían el reembolso (esto fue el 3 de enero). El 18 de enero de 2024 Les volví a escribir, y me dijeron el fin de semana si me depositarían. Hoy 2 de febrero de 2024, ya les he escrito 3 veces más y no responde,

I booked through the vacations to go a solo cruise. They recommended a single solo travel group called VTG I signed up. I was sexually assaulted on an elevator on the princess cruise line on day, three of my cruise by a member of the group. The men were absolutely inappropriate and sexually harassing me if you are female and slightly attractive beware . I filed police reports and reported to the cruise ship who did not protect me. They let the attacker roam the ship while I had to stay in my room for five of the seven days out of fear of running into him and retaliation for reporting the assault the assailant was a retired police captain females beware of the single travel groups you are not protected