VacationstogoReviews of vacationstogo.com

MAKE SURE YOU READ THE FINE PRINT! YOU DO NOT GET 100% CASH REFUND FOR CANCELLATIONS! You either get 100% gift certificate to be used at a later date minus tax. Or, 65% back on your credit card.

I have been using this company for many years mostly with cruise bookings. I have never had an issue with them and their helpful consultants especially the last one Clark Kent who was extremely courteous and professional. it is always my go to website for any cruise travel.

Like any consolidator, they get you in and then forget you. After booking a cruise I had a question about the some of the details. I was told to contact the company. Later I found that I could get a better price directly from the Cruise operator. Customer service knows how to be polite without helping you. You are not getting a bargain.

VTG posts prices that one cannot book. I emailed the CEO when they would not book me into a posted price and he basically admitted as such and said everything is subject to confirmation by the cruise company. In plain english, its called "false advertising".

Dejuan Brooks. My travel advisor. I’ve been working with DeJuan for some years now. 2023 Hawaii & 2024 Aruba. When u tell you there were no issues what so ever. Everytime I called with any questions and concerns, he answered. Never disappoints. Thank you Dejaun for all of our amazing Girls trip. Looking forward to 2025 Girls trip

I've been using Vacations To Go for 15 years and I've had nothing but good to say about them. I often have different travel agents as if it's a really good deal advertised I don't want to wait and miss the deal. If you look at the listing it says the taxes are extra... that's why you need to call for a quote. It varies. The Panama Canal taxes can actually be more than the cruise itself sometimes. Reading over these reviews I'm shocked that people are blaming an agent for things that they should be seeing as well. If you look at their site it is very clear that it's American dollars and you can change the currency to see what the price would roughly be in your currency but they always tell you it will be processed in American dollars and it says that right on their site. I'm Canadian so I always look for currency when on line as even a Canadian airline sometimes lists the prices in USA DOLLARS IF THEY ARE IN THE USA. They send you a quote before anything is processed that you have to read over and accept it states right on there the final prices (in American so blame your bank for the currency exchange if you think it was high) and The category you have booked. Theirs is the best website for looking things up and I always go to their site to look up the rooms because their ships and deck plans are far clearer than even the cruise ship website themselves. When you look at your room number it shows you exactly what category it is. If you book a guarantee which is always cheaper you have to understand you're not going to have control over where you are on the boat or what do you have so you shouldn't book that unless that's OK with you. People be accountable for yourselves ...a person can't answer questions you haven't asked.

My experience with Vacations To Go has been absolutely appalling. During my initial call to enquire about a cruise, I spoke with a man named Asher, who was shockingly rude and dismissive. To make matters worse, I later discovered I had incurred undisclosed charges simply for making this call—charges that were never disclosed to me beforehand, which is both deceptive and a clear violation of consumer rights. When I emailed the company to address these charges, my complaint was completely ignored, further proving their lack of accountability and disregard for their customers. AVOID THEM AT ALL COSTS!

I had an incredibly disappointing experience with Vacations to Go. Despite their claims of providing the "best deals," I found their advertising to be misleading and deceptive. While booking, their portal showed only a single number without specifying if it was in USD or AUD. As an Australian, I naturally assumed AUD, only to find later that I was charged in USD—effectively three times the actual cost I expected. When I reached out to address the issue, I was told they are a US agency and process payments only in USD. This crucial detail was never made clear during booking. The customer service repeatedly deflected responsibility, leaving me to deal with the cruise line, which could not resolve the issue as the booking was through Vacations to Go. Adding insult to injury, I was unable to access services I paid for during the first three days onboard, which ruined the start of my vacation. Their offered compensation? A measly 5% credit for a future booking—a token gesture that does nothing to address the financial loss or frustration I endured. This agency's practices feel like false advertising and border on exploitation of international travelers. If you're looking for transparency, fairness, and true value for money, look elsewhere. Vacations to Go has lost my trust completely.