VacationstogoReviews of vacationstogo.com

Contratamos con VACATIONSTOGO un crucero con COSTA CRUCEROS, Fue cancelado y se comprometieron en reintegrar el importe en un plazo de 90 días. NO HAN CUMPLIDO. Cuales son los pasos para reclamar?

I bought a cruise to Antarctica in VTG. During the period of VTG's offer, the RR class cabin was guaranteed at the price indicated. When I agreed to the price and class of the cabin on the ship and I paid the full price by credit card, I received an email confirming the payment and booking of the cabin on the ship. Unfortunately, the RS cabin was marked in the confirmation, which is much lower class than the RR, which I agreed to. It is also much smaller in size and with worse equipment. To my attention, that there was probably a mistake and that it needs to be corrected, because the final reservation is incompatible with the offer I agreed to and I paid for, I received a negative response from VTG. Both the employee and his boss started shooting and lying to me that the cabin numbers were ultimately allocated by the shipowner. They decided that I was a loser who would not distinguish a cabin number from a cabin class guarantee. They also tell fairy tales that now I can live the hope that the shipowner will, however, give me a better cabin, for which I paid anyway, as he will have them free and have a good mood. These are explicit mockery from the client. Watch out for such simple VTG scams. In addition, VTG authorizes credit cards in a very outdated and archaic way. It does not send a special link to secure payment by credit card via the Internet, it only calls the telephone and requests all credit card details during the telephone conversation, as it was in the first half of the 20th century. This is a very old and dangerous form of payment, which has been banned for years in Europe. You don't know what happens next with your credit card information. They are not encrypted in the computer system like a secure internet payment. Everyone has access to this data to whom the employee will want to pass it on. But VTG's maintenance of such a card payment system is beneficial for VTG because it allows fraud with cabin classes. In the case of a secure link, the general conditions which you agree to and pay for must be provided during payment. For outdated telephone payments, it all depends on the integrity of the VTG employee you don't know. My cabin case is still not resolved by VTG. They also did not offer any compensation for their mistake to the detriment of the client.

I have been booking tours through Vacationstogo.com for over 10 years. I have had wonderful experiences and great customer service.

I have booked the cruise to Panama Canal trough Vacationtogo. Upon the booking they have guarantted that in case of prices will change I will get opgrade or other compensation. I got this guarantee on my boocking confirmation’ Unfortunatly they rejected my requet to get compensation/upgrade when the price for the same category of cabin fall down. They informed that the new price is only for new bookings. Do not trust Vacationtogo. best regards Peter Rojtburg

All I can say is that I’m extremely upset and disappointed with this company during my experience with some issues that arose on my Globus escape to Ireland this past week (Feb 24-March 3) You book trips through travel agencies so that they can help you with the trip and any details/ problems that may arise when problems happen. I was stranded in Ireland during the big snow storm that pretty much shut the country down in the middle of my trip. I emailed Briton my agent on Thursday and got an “I am out of the office” till Monday. I needed her to help with a return flight that was cancelled. I ended up calling the company at least 5 times and spoke with 5 different people (PC, Hampton, dahlia, edward, Abby) and only one had the courtesy to call me back (Edward). I would like to suggest that in the future if the agent is gonna be gone, please leave your customers with 1person who can help you. If your agent can’t help you with problems, then why do I even need to book through one. I felt abandoned in a foreign country trying to navigate flights, transportation, and booking hotel rooms. All I pretty much got is “There’s nothing I can do” over and over. And since my return, there has been no response from the company with at least an apology. In the end I got home worn out.

This place has some of the worst agents and absolutely most horrible customer service around! Because of a previous review we read on this company we decided to check early and get details on a cruise before booking with them. We had to contact them on 5 different occasions for information.... THREE times we were given THREE different quotes ONTHE SAME CRUISE (even though the actual display price never changed). Two other time they never even replied. It's clear that they have no standard of service. How can the same company provide 3 different quotes for the same cruise?!? The agents are have NO form of customer service training. It's like all they see is commission, commission, commission and if you're not ready to book immediately they could care less. On a previous issue we've been contacted by a Customer Care Manager and even the company CEO. This too was a joke.... the manager kept referring to the wrong cruise line (ie he had no idea which line the ship was from). Then to make matters worse the company CEO said the company never received our email (not knowing we received an auto-reply stating it was successfully received). Don't lie if you know you can't cover your tracks... SMH. This company is a complete mess and as indicated I won't book a car with them furthermore a cruise! Cruisedirect & Expedia both offer cruise selection where you can book and see your exact pricing information in real time. No sending off for details and waiting for people to reply.... then having to send off your credit card details... UNPROFESSIONAL !!

Awesome!!!! Great service - prompt and professional. Much cheaper than booking direct with cruise company or travel agency. Will use them any time!!!

It was really hard to contact them as I do not live in the USA; however I found the person I did talk to was good. Have not gone on my vacation so will hope that everything is correct, however I felt I had good service. The person who helped me gave good service and I felt he tried to get a good deal. Was hoping for a better one, however I felt he did his best.