VacationRoostReviews of vacationroost.com

The two individuals I talked to were very helpful and kind.

It was annoying that taxes and fees were not detailed. I have no idea of the tax rate I paid, nor if any fees were involved. I also looked into making this reservation on booking.com, and according to them, there was some sort of nightly fee in addition to the base rate and taxes. Also, the 60 day cancellation policy seems pretty draconian. I realize this is a resort location, but when I reserve a condo for Christmas skiing, final payment is due 30 days before we take occupancy, which seems a bit more reasonable. Overall, I was left with a negative impression.

I am sceptical of on line booking processes but there was no other way to book this accommodation in Telluride. So I submitted the enquiry on a Monday morning here in Australia. Within an hour I was telephoned by the agent in Telluride nominated on the website booking page to discuss-that means it was a Sunday afternoon in the US. I had all my questions answered and later that day I had the new booking proposal sent through. I paid the deposit on line the next morning and immediately had a personal e mail from the agent herself confirming she had received the deposit done through the website. Outstanding service and process.

I have worked through Lauri Klenk now for 4 years and she is truly superb. Knows her inventory of good places and clearly works to match our family's likes/dislikes to the right type of vacation property. I plan to work through her again next year. Respectfully, Craig

From the second we started thinking about renting the home in Puerto Vallarta to the actual booking everything was absolutely perfect!! We dealt with Chance from the beginning and he is one of the nicest people I have ever dealt with. I highly recommend Vacation Roost to anyone and everyone!!!

Booking was very easy. The representative Amy was very easy to work with and very knowledgeable.!

Amy Jackson helped me with my travel needs. She did an amazing job!!! I couldn't be happier.

When I book I expect the lowest rate. Vacation roost not only quoted a higher rate than competitors , they failed to offer me any discounts and then they required a much higher deposit than its competitors . To make matters worse the vacation roost deposit of 50 per cent upfront for a booking 7 months away was immediately nonrefundable after 24 hours. I will never book with vacation roost again because their focus is greed for the highest commission possible not helping customers get a good deal.