Good customer service
Thanks for the refund !! Wish you the best to your company
By Dominique Michelle D.
Response from Trace Travel· Jul 15, 2025
Hi Dominique, Thanks for taking the time to share your feedback. We’re sorry to hear about your experience. While it’s true that you signed up under our terms and conditions—which note that we do not issue refunds for users who forget to cancel their subscription—we still wanted to make this right. That’s why our team went ahead and issued you a full refund as a courtesy. We also reached out to you directly to confirm this and ensure everything was resolved. We’re continuously working to improve both our deal offerings and our customer support experience, and your input helps us do that. If you have any other concerns or feedback, feel free to reach out—we’re here to help. – The Trace Travel Team